Developing a people capability framework to promote sustainability in facility management practices

Sarpin, Norliana, Yang, Jay, & Xia, Bo (2016) Developing a people capability framework to promote sustainability in facility management practices. Facilities, 34(7/8), pp. 450-467.

View at publisher



The purpose of this paper is to introduce a research study that aims to establish a people capability framework to promote the sustainability agenda in facilities management (FM) practices.


Through a literature review, a range of factors relating to people capabilities in the context of sustainability endeavours is identified. A questionnaire survey of industry practitioners and statistical data analysis help prioritise these people capability factors and evaluate the role played by each factor in promoting sustainability in FM practices.


Twenty-three people capability factors are identified as significant to the promotion of sustainability measures in FM practices. Dealing with these factors effectively can provide a sound basis for equipping FM professionals with the necessary knowledge, information on training and educational needs and the right mindset to enhance the implementation of sustainability in FM practices.

Practical implications

The research shows the importance of capabilities and skills in the pursuit of sustainability in professional practice. In addition, it highlights specific areas for improvement in the FM sector.


The research links the importance of sustainability with the mindset and preparedness of FM practitioners. It emphasises people capabilities, in addition to technological advancement and financial implications, in the promotion of sustainability in the building industry.

Impact and interest:

0 citations in Scopus
Search Google Scholar™

Citation counts are sourced monthly from Scopus and Web of Science® citation databases.

These databases contain citations from different subsets of available publications and different time periods and thus the citation count from each is usually different. Some works are not in either database and no count is displayed. Scopus includes citations from articles published in 1996 onwards, and Web of Science® generally from 1980 onwards.

Citations counts from the Google Scholar™ indexing service can be viewed at the linked Google Scholar™ search.

Full-text downloads:

35 since deposited on 02 Jun 2016
35 in the past twelve months

Full-text downloads displays the total number of times this work’s files (e.g., a PDF) have been downloaded from QUT ePrints as well as the number of downloads in the previous 365 days. The count includes downloads for all files if a work has more than one.

ID Code: 95920
Item Type: Journal Article
Refereed: Yes
Keywords: Facilities management, Sustainability, Capabilities, People, Framework, Lifecycle costing
DOI: 10.1108/F-05-2014-0044
ISSN: 0263-2772
Divisions: Current > Schools > School of Civil Engineering & Built Environment
Current > QUT Faculties and Divisions > Science & Engineering Faculty
Copyright Owner: Copyright 2016 Emerald Group Publishing Limited
Copyright Statement: This article is (c) Emerald Group Publishing and permission has been granted for this version to appear here ( Emerald does not grant permission for this article to be further copied/distributed or hosted elsewhere without the express permission from Emerald Group Publishing Limited.
Deposited On: 02 Jun 2016 02:29
Last Modified: 04 Jun 2016 15:04

Export: EndNote | Dublin Core | BibTeX

Repository Staff Only: item control page