Doctor, can you see my squats?: Understanding bodily communication in video consultations for physiotherapy

Aggarwal, Deepti, Ploderer, Bernd, Vetere, Frank, Bradford, Mark, & Hoang, Thuong (2016) Doctor, can you see my squats?: Understanding bodily communication in video consultations for physiotherapy. In Proceedings of the 2016 ACM Conference on Designing Interactive Systems, ACM, Brisbane, QLD, pp. 1197-1208.

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Abstract

This paper investigates the challenges of bodily communication during video-based clinical consultations. While previous works describe the lack of eye contact and gestures over video, it is unclear how these limitations impact the course of a clinical consultation, particularly in a domain like physiotherapy where the focus is on improving body movements and functioning. To contribute to this understanding, we conducted observations of 10 naturally occurring video and face-to-face consultations for physiotherapy. We found that clinicians rely on a variety of incidental bodily cues and fine-details of body movements to assess and examine the patient. These bodily cues were noticeable during face-to-face consultations; however, a variety of bodily cues got missed over video. Consequently, video consultations became conversational where the clinicians used verbal conduct to get a fair understanding of the patient's health. To guide design of future video consultation systems, we reflect on our understanding as 4 design sensitivities: Visual Acuity, Field-of-view, Clinical Asymmetries, and Time Sequence.

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ID Code: 95992
Item Type: Conference Paper
Refereed: Yes
Additional URLs:
Keywords: bodily communication, clinical consultation, health, nonverbal communication, physiotherapy, video communication
DOI: 10.1145/2901790.2901871
ISBN: 9781450340311
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Computer-Human Interaction (080602)
Divisions: Current > Schools > School of Electrical Engineering & Computer Science
Current > QUT Faculties and Divisions > Science & Engineering Faculty
Copyright Owner: Copyright is held by the owner/author(s). Publication rights licensed to ACM.
Deposited On: 07 Jun 2016 23:02
Last Modified: 10 Jun 2016 09:44

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