Psychological Distress and Burnout in Australian Employment Service Workers: Two Years On

Patton, Wendy A. & Goddard, Richard C. (2003) Psychological Distress and Burnout in Australian Employment Service Workers: Two Years On. Journal of Employment Counseling, 40(1), pp. 2-16.



During 2001, 152 case managers providing intensive assistance to the unemployed completed the 12-item General Health Questionnaire (D. P. Goldberg, 1978) and the Maslach Burnout Inventory (MBI; C. Maslach, S. E. Jackson, & M. P. Leiter, 1996). Of the 152 case managers, 48% endorsed responses indicating psychological distress, and on emotional exhaustion, the core dimension of burnout on the MBI, the mean for these case managers was significantly higher than that published for other human service workers. The results confirm data from a 1999 longitudinal study and indicate significant levels of burnout and distress in employment service case managers in the Australian Job Network.

Impact and interest:

9 citations in Scopus
7 citations in Web of Science®
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235 since deposited on 20 Sep 2007
13 in the past twelve months

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ID Code: 9642
Item Type: Journal Article
Refereed: Yes
Additional URLs:
Keywords: burnout, psychological distress, case managers, employment services, human service workers, emotional exhaustion, Australian Job Network
ISSN: 0022-0787
Divisions: Current > Research Centres > Office of Education Research
Current > QUT Faculties and Divisions > Faculty of Education
Copyright Owner: Copyright 2001 American Counseling Association
Copyright Statement: Reproduced in accordance with the copyright policy of the publisher.
Deposited On: 20 Sep 2007 00:00
Last Modified: 29 Feb 2012 12:57

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