Taking library liaison faculty teams from good to great

Lewin, Kim (2016) Taking library liaison faculty teams from good to great. In 37th International Association of Univeristy Libraries (IATUL) Conference, 5-9 June 2016, Halifax, Novia Scotia, Canada. (Unpublished)


Liaison Librarians and liaison services are critical to the success of libraries and library services. Gone are the days when Liaison Librarians can spend the majority of their time selecting resources and teaching information literacy into undergraduate classes. In these critical times they need to be broad in knowledge, well connected, agile in nature and possess all-encompassing skills.

QUT Library has a liaison team model established in 2012 where Faculty Teams are assigned to the QUT International College and each of the 6 faculties within QUT. Within each team there are three lead roles - Learning and Teaching Lead, Research Lead, and Information Resources Lead.

Although this model was a success library staff highlighted that often plans and strategies were developed in isolation, skills gaps were an issue and too much time was spent on reporting. In 2015 a further review of the Library Liaison Faculty Teams was undertaken to ensure Teams were still relevant and essential in an academic environment and addressing the needs of all stakeholders – students, academics and researchers. Achieving further success was paramount to ensuring a robust partnership with faculties and being able to achieve the University’s strategic ambition.

A comprehensive literature review identified the challenges and successes of national and international liaison roles and models. Broad consultation with key QUT stakeholders was undertaken where strengths, weaknesses, opportunities and threats for the Teams and their services were identified and discussed.

Thirty-four recommendations for change were identified, including:

• Library Liaison Faculty planning cycle to align with faculty’s strategic planning cycle and target 1-3 faculty priorities;

• The introduction of a blended learning lead role within teams;

• Development of a skills audit to identify skills gaps and also champions within roles;

• Sharing of skilled staff across faculty teams;

• Assigning teams to Divisions within the University as well as Faculty;

• Rationalisation and simplification of reporting.

Impact and interest:

Citation counts are sourced monthly from Scopus and Web of Science® citation databases.

These databases contain citations from different subsets of available publications and different time periods and thus the citation count from each is usually different. Some works are not in either database and no count is displayed. Scopus includes citations from articles published in 1996 onwards, and Web of Science® generally from 1980 onwards.

Citations counts from the Google Scholar™ indexing service can be viewed at the linked Google Scholar™ search.

Full-text downloads:

25 since deposited on 06 Jul 2016
25 in the past twelve months

Full-text downloads displays the total number of times this work’s files (e.g., a PDF) have been downloaded from QUT ePrints as well as the number of downloads in the previous 365 days. The count includes downloads for all files if a work has more than one.

ID Code: 96565
Item Type: Conference Paper
Refereed: No
Additional URLs:
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > LIBRARY AND INFORMATION STUDIES (080700)
Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > LIBRARY AND INFORMATION STUDIES (080700) > Librarianship (080706)
Divisions: Current > QUT Faculties and Divisions > Division of Technology, Information and Learning Support
Copyright Owner: Copyright 2016 [the author]
Deposited On: 06 Jul 2016 22:46
Last Modified: 07 Jul 2016 05:32

Export: EndNote | Dublin Core | BibTeX

Repository Staff Only: item control page