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Large packaged application software maintenance : a research framework

Gable, Guy G., Chan, Taizan, & Tan, Wui-Gee (2001) Large packaged application software maintenance : a research framework. Journal of Software Maintenance and Evolution: Research and Practice, 13(6), pp. 351-371.

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Abstract

This paper seeks to stimulate research on large application package software maintenance by presenting a tentative framework for future research in the area, partially instantiating that framework with examples from the papers in this special issue of the Journal of Software Maintenance and Evolution, highlighting other specific areas of research need and neglect, and posing a long list of related research questions. The user-organization-centric research framework captures relevant and interacting factors that can impact maintenance strategy, including software-source, support-source, and organizational and environmental contexts. These are viewed from the perspectives of four key stakeholders in the new distributed maintenance arrangement. In addition to the user-organization, stakeholders include the software vendor, third-party service providers, and society. Key messages from the paper include: maintenance generates benefits as well as costs; all stakeholders must have a lifecycle-wide view of maintenance costs and benefits; there is value in understanding all stakeholder perspectives; various software and related support sourcing alternatives have substantial maintenance incidence implications (incidence of costs, benefits, and responsibilities); and maintenance knowledge sourcing decisions should be made in the light of lifecycle-wide maintenance knowledge requirements.

Impact and interest:

10 citations in Scopus
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5 citations in Web of Science®

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ID Code: 9664
Item Type: Journal Article
Additional Information: For more information, please refer to the journal’s website (see hypertext link) or contact the author.
Keywords: enterprise resource planning, large packaged application, maintenance, software lifecycle, research framework
DOI: 10.1002/smr.237
ISSN: 1040-550X
Divisions: Past > QUT Faculties & Divisions > Faculty of Science and Technology
Past > Schools > School of Information Systems
Copyright Owner: Copyright 2001 John Wiley & Sons
Deposited On: 21 Sep 2007
Last Modified: 22 Apr 2010 03:04

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