Evaluation of web-based consumer medication information: Content and usability of 4 Australian websites

Raban, Magdalena Z., Tariq, Amina, Richardson, Lauren, Byrne, Mary, Robinson, Maureen, Li, Ling, Westbrook, Johanna I., & Baysari, Melissa T. (2016) Evaluation of web-based consumer medication information: Content and usability of 4 Australian websites. Interactive Journal of Medical Research, 5(3), Article Number-e21.

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  • Medication is the most common intervention in health care, and written medication information can affect consumers’ medication-related behavior. Research has shown that a large proportion of Australians search for medication information on the Internet.


  • To evaluate the medication information content, based on consumer medication information needs, and usability of 4 Australian health websites: Better Health Channel, myDr, healthdirect, and NPS MedicineWise .


  • To assess website content, the most common consumer medication information needs were identified using (1) medication queries to the healthdirect helpline (a telephone helpline available across most of Australia) and(2) the most frequently used medications in Australia. The most frequently used medications were extracted from Australian government statistics on use of subsidized medicines in the community and the National Census of Medicines Use. Each website was assessed to determine whether it covered or partially covered information and advice about these medications. To assess website usability, 16 consumers participated in user testing wherein they were required to locate 2 pieces of medication information on each website. Brief semistructured interviews were also conducted with participants to gauge their opinions of the websites.


  • Information on prescription medication was more comprehensively covered on all websites (3 of 4 websites covered 100% of information) than nonprescription medication (websites covered 0%-67% of information). Most websites relied on consumer medicines information leaflets to convey prescription medication information to consumers. Information about prescription medication classes was less comprehensive, with no website providing all information examined about antibiotics and antidepressants. Participants (n=16) were able to locate medication information on websites in most cases (accuracy ranged from 84% to 91%). However, a number of usability issues relating to website navigation and information display were identified. For example, websites not allowing combinations of search terms to be entered in search boxes and continuous blocks of text without subheadings.


  • Of the 4 Australian health information websites tested, none provided consumers with comprehensive medication information on both prescription and nonprescription medications in a user-friendly way. Using data on consumer information needs and user testing to guide medication information content and website design is a useful approach to inform consumer website development.

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ID Code: 97602
Item Type: Journal Article
Refereed: Yes
Keywords: Websites, Consumer, Content, Usability
DOI: 10.2196/ijmr.5651
ISSN: 1929-073X
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Information Systems Development Methodologies (080608)
Divisions: Current > QUT Faculties and Divisions > Faculty of Health
Current > Institutes > Institute of Health and Biomedical Innovation
Current > Schools > School of Public Health & Social Work
Copyright Owner: Copyright 2016 Magdalena Z Raban, Amina Tariq, Lauren Richardson, Mary Byrne, Maureen Robinson, Ling Li, Johanna I Westbrook, Melissa
T Baysari.
Copyright Statement: Originally published in the Interactive Journal of Medical Research (http://www.i-jmr.org/), 21.07.2016. This is an
open-access article distributed under the terms of the Creative Commons Attribution License
(http://creativecommons.org/licenses/by/2.0/), which permits unrestricted use, distribution, and reproduction in any medium,
provided the original work, first published in the Interactive Journal of Medical Research, is properly cited. The complete
bibliographic information, a link to the original publication on http://www.i-jmr.org/, as well as this copyright and license
information must be included.
Deposited On: 24 Jul 2016 23:29
Last Modified: 25 Jul 2016 21:18

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