The quest for organizational flexibility: Driving changes in business processes through the identification of relevant context

Anastassiu, Monica, Santoro, Flávia Maria, Recker, Jan C., & Rosemann, Michael (2016) The quest for organizational flexibility: Driving changes in business processes through the identification of relevant context. Business Process Management Journal, 22(4), pp. 763-790.

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  • The purpose of this paper is to propose a method for identifying business process-relevant contextual information that is likely to impact on the process goal. The ORGANON method describes a semi-structured procedural guide alongside with a set of criteria and a matrix for analyzing ontological transactions, which can be used to identify which context information can be considered relevant to a business process.


  • The authors report on an evaluation of the ORGANON method through a case study conducted in an organization that works in the social security domain.


  • The results provide evidences of the feasibility of the method application in this scenario.


  • Our research contributes to the literature on business processes flexibility, specifically through a proposal for context identification that can be extended to current techniques for business process modeling and in turn forms the basis for existing approaches for making business processes more flexible. The work has implications for the strategic management of organizations, by suggesting a method that provides informational support to decision makers about when, where and why business processes need to be adapted.

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ID Code: 97731
Item Type: Journal Article
Refereed: Yes
Keywords: Strategic management, Process management, Context awareness, Process design, Process flexibility
DOI: 10.1108/BPMJ-01-2015-0007
ISSN: 1463-7154
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Conceptual Modelling (080603)
Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Organisation and Management Theory (150310)
Divisions: Current > QUT Faculties and Divisions > QUT Business School
Current > Schools > School of Information Systems
Current > QUT Faculties and Divisions > Science & Engineering Faculty
Current > Schools > School of Management
Copyright Owner: Copyright 2016 Emerald Group Publishing Limited
Deposited On: 29 Jul 2016 04:06
Last Modified: 02 Aug 2016 11:04

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