'I’m anonymous, I’m a voice at the end of the phone': A Canadian case study into the benefits of providing telephone support to fraud victims
Cross, Cassandra (2016) 'I’m anonymous, I’m a voice at the end of the phone': A Canadian case study into the benefits of providing telephone support to fraud victims. Crime Prevention and Community Safety. (In Press)
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Globally there are limited support services which specifically target fraud victims. Despite the devastating effects of fraud on an individual, dedicated support programs are rare. This article examines the “Senior Support Unit” (SSU), a Canadian based telephone support service for older victims of fraud. The SSU is a unique example of a service which seeks to address some of the specific needs of fraud victims. Using data obtained from interviews with twenty-one SSU volunteers, this article presents the three main roles of the volunteer: providing advice and warnings; providing a listening ear; and providing reassurance. It argues how these particular roles respond to identified needs of fraud victims, and analyses the perceived effectiveness of this support model, from the perspective of the volunteers, incorporating both harm reduction and crime prevention elements. Overall, this article uses the evidence presented on the SSU as a foundation to advocate increased recognition of the needs of fraud victims and an expansion of support programs dedicated to addressing these issues.
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|Item Type:||Journal Article|
|Keywords:||fraud, online fraud, victim support, victim blaming, telephone support|
|Subjects:||Australian and New Zealand Standard Research Classification > STUDIES IN HUMAN SOCIETY (160000) > CRIMINOLOGY (160200) > Causes and Prevention of Crime (160201)
Australian and New Zealand Standard Research Classification > STUDIES IN HUMAN SOCIETY (160000) > CRIMINOLOGY (160200) > Criminology not elsewhere classified (160299)
|Divisions:||Current > Research Centres > Crime & Justice Research Centre
Current > QUT Faculties and Divisions > Faculty of Law
Current > Schools > School of Justice
|Copyright Owner:||Copyright 2016 Palgrave Macmillan, a division of Macmillan Publishers Ltd|
|Copyright Statement:||This is a post-peer-review, pre-copyedit version of an article published in Crime Prevention and Community Safety. The definitive publisher-authenticated version [insert complete citation information here, including DOI] is available online at: [insert URL here]|
|Deposited On:||08 Aug 2016 00:30|
|Last Modified:||14 Aug 2016 07:23|
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