Process innovation as creative problem solving: An experimental study of textual descriptions and diagrams

Figl, Kathrin & Recker, Jan (2016) Process innovation as creative problem solving: An experimental study of textual descriptions and diagrams. Information and Management, 53(6), pp. 767-786.

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The use of process models to support business analysts’ idea-generation tasks has been a long-standing topic of interest in process improvement. We examine how two types of representations of organizational processes – textual and diagrammatic – assist analysts in developing innovative solutions to process-redesign tasks. The results of our study clarify the types of process-redesign ideas generated by analysts who work with text versus those who work with models. We find that the volume and originality of process-redesign ideas do not differ significantly but that appropriateness of ideas varies. We discuss the implications of these findings for research and practice in process improvement.

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ID Code: 98019
Item Type: Journal Article
Refereed: Yes
Keywords: Process innovation, Business process models, Business process reengineering, Creative problem solving, Diagrams
DOI: 10.1016/
ISSN: 0378-7206
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Conceptual Modelling (080603)
Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Innovation and Technology Management (150307)
Divisions: Current > QUT Faculties and Divisions > QUT Business School
Current > Schools > School of Management
Copyright Owner: Copyright 2016 Elsevier B.V.
Deposited On: 12 Aug 2016 00:38
Last Modified: 28 Aug 2016 17:47

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