How enterprise social media can facilitate innovation

Patroni, Joanne, von Briel, Frederik, & Recker, Jan C. (2016) How enterprise social media can facilitate innovation. IT Professional, 18(6), pp. 34-41.

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Many organizations use Enterprise Social Media (ESM) to encourage their employees to collaborate, share knowledge, and innovate. Whilst previous research has focused on the influence of ESM on employee collaboration and productivity its role in assisting employee innovation and the cultural implications are unclear. We examine the case of a global retailer that has adopted ESM to boost productivity and innovation. We share several interesting findings from our study that highlight the motivations for employees to use work-based ESM and the cultural implications of deploying ESM for innovative and routine work practices.

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ID Code: 98049
Item Type: Journal Article
Refereed: Yes
Additional URLs:
Keywords: Enterprise Social Media, Organizational Culture, Organizational Change, Retail, Innovation
DOI: 10.1109/MITP.2016.102
ISSN: 1520-9202
Subjects: Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Business Information Systems (150302)
Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Innovation and Technology Management (150307)
Divisions: Current > QUT Faculties and Divisions > QUT Business School
Current > QUT Faculties and Divisions > Science & Engineering Faculty
Past > Schools > School of Information Systems
Current > Schools > School of Management
Copyright Owner: Copyright 2016 IEEE
Copyright Statement: Personal use of this material is permitted. Permission from IEEE must be obtained for all other uses, in any current or future media, including reprinting/republishing this material for advertising or promotional purposes, creating new collective works, for resale or redistribution to servers or lists, or reuse of any copyrighted component of this work in other works.
Deposited On: 15 Aug 2016 02:18
Last Modified: 14 Dec 2016 13:24

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