How enterprise social media can facilitate innovation

Patroni, Joanne, von Briel, Frederik, & Recker, Jan C. (2016) How enterprise social media can facilitate innovation. IT Professional, 18(6), pp. 34-41.

View at publisher

Abstract

Many organizations use Enterprise Social Media (ESM) to encourage their employees to collaborate, share knowledge, and innovate. Whilst previous research has focused on the influence of ESM on employee collaboration and productivity its role in assisting employee innovation and the cultural implications are unclear. We examine the case of a global retailer that has adopted ESM to boost productivity and innovation. We share several interesting findings from our study that highlight the motivations for employees to use work-based ESM and the cultural implications of deploying ESM for innovative and routine work practices.

Impact and interest:

Citation counts are sourced monthly from Scopus and Web of Science® citation databases.

These databases contain citations from different subsets of available publications and different time periods and thus the citation count from each is usually different. Some works are not in either database and no count is displayed. Scopus includes citations from articles published in 1996 onwards, and Web of Science® generally from 1980 onwards.

Citations counts from the Google Scholar™ indexing service can be viewed at the linked Google Scholar™ search.

Full-text downloads:

13 since deposited on 15 Aug 2016
13 in the past twelve months

Full-text downloads displays the total number of times this work’s files (e.g., a PDF) have been downloaded from QUT ePrints as well as the number of downloads in the previous 365 days. The count includes downloads for all files if a work has more than one.

ID Code: 98049
Item Type: Journal Article
Refereed: Yes
Additional URLs:
Keywords: Enterprise Social Media, Organizational Culture, Organizational Change, Retail, Innovation
DOI: 10.1109/MITP.2016.102
ISSN: 1520-9202
Subjects: Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Business Information Systems (150302)
Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Innovation and Technology Management (150307)
Divisions: Current > QUT Faculties and Divisions > QUT Business School
Current > QUT Faculties and Divisions > Science & Engineering Faculty
Past > Schools > School of Information Systems
Current > Schools > School of Management
Copyright Owner: Copyright 2016 IEEE
Copyright Statement: Personal use of this material is permitted. Permission from IEEE must be obtained for all other uses, in any current or future media, including reprinting/republishing this material for advertising or promotional purposes, creating new collective works, for resale or redistribution to servers or lists, or reuse of any copyrighted component of this work in other works.
Deposited On: 15 Aug 2016 02:18
Last Modified: 14 Dec 2016 13:24

Export: EndNote | Dublin Core | BibTeX

Repository Staff Only: item control page