The role of intuitive expertise in airport security screening

Swann, Levi E. (2016) The role of intuitive expertise in airport security screening. PhD thesis, Queensland University of Technology.


This research contributes a significant and novel understanding of intuitive expertise in the uncertain context of airport security screening. It investigated the visual and physical interactions of expert and non-expert security screeners at an Australian International Airport. Visual and physical interactions of security screeners doing their normal tasks were observed using eye-tracking glasses. Semi-structured interviews were conducted to identify relationships between security screener experience, and the knowledge and processing styles underlying visual and physical interactions. These relationships are represented in conceptual models of expert and non-expert security screeners’ visual and physical interactions. Conceptual models, in conjunction with provided recommendations, can be used to assist skill development in both inexperienced and experienced security screeners, and inform the design of future security screening training, technologies and processes.

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22 since deposited on 06 Sep 2016
22 in the past twelve months

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ID Code: 98051
Item Type: QUT Thesis (PhD)
Supervisor: Popovic, Vesna, Kraal, Ben J., & Blackler, Thea
Keywords: Airport Security Screening, Decision Making, Expert Knowledge Model, Expertise, Interaction Design, Intuition, Intuitive Expertise, Knowledge, Uncertainty
Divisions: Current > Schools > School of Design
Current > QUT Faculties and Divisions > Creative Industries Faculty
Institution: Queensland University of Technology
Deposited On: 06 Sep 2016 00:33
Last Modified: 06 Sep 2016 00:33

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