The reporting experiences and support needs of victims of online fraud

Cross, Cassandra, Richards, Kelly, & Smith, Russell G. (2016) The reporting experiences and support needs of victims of online fraud. Trends and Issues in Crime and Criminal Justice, 518, pp. 1-14.

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Abstract

Although fraud has been practiced throughout history, the advent of the internet has created new and effective avenues for targeting potential victims. Victims of online fraud experience substantial financial and other harms, resulting in annual losses in Australia of more than $2b, significant organisational disruption and devastating human suffering. Prior research in this area has generally been conducted through victim surveys and the analysis of official administrative datasets, but little research has involved speaking with victims of online fraud about their experiences.

This paper presents the results of in-depth interviews conducted with a sample of 80 individuals from across Australia who lodged complaints of online fraud involving losses of $10,000 or more over the preceding four years. Their stories illustrate the financial impact of fraud and the emotional, psychological, interpersonal and physical impacts of their victimisation. They also document the barriers they faced in reporting these crimes. The paper concludes by identifying the support needs of victims of online fraud.

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ID Code: 98343
Item Type: Journal Article
Refereed: Yes
Keywords: online fraud, crime reporting, victims, victim support, cybercrime
ISSN: 1836-2206
Subjects: Australian and New Zealand Standard Research Classification > STUDIES IN HUMAN SOCIETY (160000) > CRIMINOLOGY (160200) > Causes and Prevention of Crime (160201)
Australian and New Zealand Standard Research Classification > STUDIES IN HUMAN SOCIETY (160000) > CRIMINOLOGY (160200) > Police Administration Procedures and Practice (160205)
Divisions: Current > Research Centres > Crime & Justice Research Centre
Current > QUT Faculties and Divisions > Faculty of Law
Current > Schools > School of Justice
Funding:
  • CRG/29/13-14
Copyright Owner: Copyright 2016 Australian Institute of Criminology
Deposited On: 26 Aug 2016 01:46
Last Modified: 28 Aug 2016 23:58

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