A 3D visualization approach for process training in office environments
Aysolmaz, Banu, Brown, Ross A., Bruza, Peter D., & Reijers, Hajo A. (2016) A 3D visualization approach for process training in office environments. In On the Move to Meaningful Internet Systems: OTM 2016 Conferences: Confederated International Conferences: CoopIS, C&TC, and ODBASE 2016, Proceedings (Lecture Notes in Computer Science, Volume 10033), Springer, Rhodes, Greece, pp. 418-436.
Process participants need to learn how to perform in the context of their business processes. Process training is challenging due to cognitive difficulties in relating process model elements to real world concepts. In this paper we present a 3D Virtual World (VW) process training approach for office environments. In this VW, process participants can experience a process in an immersive environment. They inter- act with VW representations of process elements in changing locations, based on process activities. By means of embodied 3D representation, deep immersion and engagement in this environment, enhancements in long term memory learning and episodic memory usage for knowledge retrieval are expected. Our illustration of an example process model shows the applicability of the approach. We list a number of future directions to extend the use and the benefits.
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