Exploring governance uncertainty in a complex information systems project

Burton-Jones, Andrew, Green, Peter, Mazur, Alicia K., & Smidt, Michelle (2016) Exploring governance uncertainty in a complex information systems project. In Information Systems Foundations 2016 Workshop: Theorising Digital Innovation, 15-16 September 2016, Australian National University, Canberra, ACT. (Unpublished)


It is well known that effective governance practices improve information systems (IS) project outcomes. Broadly speaking, we know that effective governance practices involve the right people having the right knowledge at the right time. In real-life projects, however, such an ideal might be unattainable. Our case study concerns a complex IS project – the implementation of an electronic government records system. During our fieldwork, we observed substantial uncertainty associated with governance practices. Nevertheless, the project has been able to achieve fairly successful outcomes. Given the prevalence of uncertainty in our data, we turned to the existing literature to learn more about the nature and role of uncertainty within a governance context; surprisingly, we found very little work. The aim of this research-in-progress paper is to provide an initial exploration of the governance uncertainty concept and its relationships with governance knowledge and project success.

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ID Code: 98908
Item Type: Conference Paper
Refereed: Yes
Additional Information: Alicia Gilchrist is also known as Alicia Mazur
Additional URLs:
Keywords: Information systems, IT governance, Governance uncertainty, Complex project
Divisions: Current > QUT Faculties and Divisions > QUT Business School
Current > Schools > School of Accountancy
Current > Schools > School of Management
Copyright Owner: Copyright 2016 [please consult the authors]
Deposited On: 19 Sep 2016 00:26
Last Modified: 17 May 2017 01:22

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