Interaction effects among multiple job demands: An examination of healthcare workers across different contexts

Jimmieson, Nerina L., Tucker, Michelle K., & Walsh, Alexandra J. (2016) Interaction effects among multiple job demands: An examination of healthcare workers across different contexts. Anxiety, Stress and Coping. (In Press)

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Background and Objectives: Simultaneous exposure to time, cognitive, and emotional demands is a feature of the work environment for healthcare workers, yet effects of these common stressors in combination are not well established.

Design: Survey data were collected from 125 hospital employees (Sample 1, Study 1), 93 ambulance service employees (Sample 2, Study 1), and 380 aged care/disability workers (Study 2).

Methods: Hierarchical multiple regressions were conducted.

Results: In Sample 1, high cognitive demand exacerbated high emotional demand on psychological strain and job burnout, whereas the negative effect of high emotional demand was not present at low cognitive demand. In Sample 2, a similar pattern between emotional demand and time demand on stress-remedial intentions was observed. In Study 2, emotional demand × time demand and time demand × cognitive demand interactions again revealed that high levels of two demands were stress-exacerbating and low levels of one demand neutralized the other. A three-way interaction on job satisfaction showed the negative impact of emotional demand was exacerbated when both time and cognitive demands were high, creating a “triple disadvantage” of job demands.

Conclusions: The results demonstrate that reducing some job demands helps attenuate the stressful effects of other job demands on different employee outcomes.

Impact and interest:

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ID Code: 99488
Item Type: Journal Article
Refereed: Yes
Keywords: Time Demand, Cognitive Demand, Emotional Demand, Healthcare Workers
DOI: 10.1080/10615806.2016.1229471
ISSN: 1477-2205
Subjects: Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Organisational Behaviour (150311)
Divisions: Current > QUT Faculties and Divisions > QUT Business School
Current > Schools > School of Management
Copyright Owner: Copyright 2016 Informa UK Limited, trading as Taylor & Francis Group
Deposited On: 22 Sep 2016 22:51
Last Modified: 25 Sep 2016 23:47

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