Trust, but verify: Social media models for disaster management

Mehta, Amisha M., Bruns, Axel, & Newton, Judith (2016) Trust, but verify: Social media models for disaster management. Disasters. (In Press)

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A lack of trust in the information exchanged via social media may significantly hinder decisionmaking by community members and emergency services during disasters. The need for timely information at such times, though, challenges traditional ways of establishing trust. This paper, building on a multi-year research project that combined social media data analysis and participant observation within an emergency management organisation and in-depth engagement with stakeholders across the sector, pinpoints and examines assumptions governing trust and trusting relationships in social media disaster management. It assesses three models for using social media in disaster management—information gathering, quasi-journalistic verification, and crowdsourcing—in relation to the guardianship of trust to highlight the verification process for content and source and to identify the role of power and responsibilities. The conclusions contain important implications for emergency management organisations seeking to enhance their mechanisms for incorporating user-generated information from social media sources in their disaster response efforts.

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ID Code: 99606
Item Type: Journal Article
Refereed: Yes
Keywords: agency theory; emergency management; natural disasters; social media; stakeholders; trust
DOI: 10.1111/disa.12218
ISSN: 1467-7717
Divisions: Current > QUT Faculties and Divisions > QUT Business School
Current > Research Centres > Centre for Emergency & Disaster Management
Current > QUT Faculties and Divisions > Creative Industries Faculty
Past > Institutes > Institute for Creative Industries and Innovation
Current > Schools > School of Advertising, Marketing & Public Relations
Copyright Owner: Copyright 2016 The Author(s)
Copyright Statement: This is the peer reviewed version of the following article: Mehta, A. M., Bruns, A. and Newton, J. (2016), Trust, but verify: social media models for disaster management. Disasters, which has been published in final form at This article may be used for non-commercial purposes in accordance with Wiley Terms and Conditions for Self-Archiving.
Deposited On: 28 Sep 2016 22:49
Last Modified: 04 Oct 2016 22:54

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