Process innovation as creative problem-solving: An experimental study of textual descriptions and diagrams [Extended Abstract]

Figl, Kathrin & Recker, Jan C. (2016) Process innovation as creative problem-solving: An experimental study of textual descriptions and diagrams [Extended Abstract]. In Mendling, Jan & Rinderle-Ma, Stefanie (Eds.) Proceedings of the 7th International Workshop on Enterprise Modeling and Information Systems Architectures (EMISA 2016),, Vienna, Austria, pp. 75-78.

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Supporting business and systems analysts with process models in idea generation tasks has been a longstanding topic of interest. In the study we summarize in this extended abstract, we examined how process models support process re-design tasks where analysts attempt to generate ideas about novel ways in which organizational processes can be executed. Through an experiment we compared how two types of models about organizational processes – textual and diagrammatical – assist novice analysts in developing innovative solutions to process redesign tasks. The results from our study indicate that diagrams are superior to textual process descriptions regarding the appropriateness of process redesign ideas and tend to produce ideas with higher originality and impact, while the sheer amount of ideas does not vary significantly. Process diagrams also change the focus of the redesign ideas - ideas related to information systems improvements increase, while ideas related to data flow enhancements in a process decrease. The work summarized in this extended abstract has been published in [FR16].

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ID Code: 99946
Item Type: Conference Paper
Refereed: Yes
Keywords: Process innovation, Business Process Models, Business process reengineering, Creative problem solving, Diagrams
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Conceptual Modelling (080603)
Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Innovation and Technology Management (150307)
Divisions: Current > QUT Faculties and Divisions > QUT Business School
Copyright Owner: Copyright 2016 [Please consult the author]
Deposited On: 13 Oct 2016 01:57
Last Modified: 29 Jun 2017 11:37

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