Repeated use of process models: The impact of artifact, technological and individual factors [Extended Abstract]
Nolte, Alexander, Bernhard, Eike, Recker, Jan C., Pittke, Fabian, & Mendling, Jan (2016) Repeated use of process models: The impact of artifact, technological and individual factors [Extended Abstract]. In Mendling, Jan & Rinderle-Ma, Stefanie (Eds.) Proceedings of the 7th International Workshop on Enterprise Modeling and Information Systems Architectures (EMISA 2016), CEUR-WS.org, Vienna, Austria, pp. 83-86.
Business process modeling has received a lot of attention from practitioners and researchers alike. Organizations make significant investments into process modeling in terms of training, tools and resources. Yet, having invested into creating large process model collections, process models often fall into disuse, provoking the impression that the initial investment has been lost. In this paper we present a summary of a study on factors that facilitate or hinder the repeated use of process models by individual users. Results from that study indicate the importance of quality and ease of understanding of process models to repeated use, alongside individual factors, such as motivation and individual expertise. We also identified means that support organizations in promoting repeated process model use. The work summarized in this extended abstract has been published in [No16].
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