Evaluation instrument for e-government websites
(2006) Evaluation instrument for e-government websites. In Proceedings Internet Research 7.0: Internet Convergences, Brisbane, Queensland, Australia.
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Abstract
An instrument for evaluating the quality of government websites is described. It takes the form of a questionnaire resident within spreadsheet or database software so that an automatically determined evaluation may be indicated following input of data. The 106 questions included are derived from previous research regarding significant components of successful websites, along with interviews with developers of portals at different levels of Australian government. The instrument may be easily tailored to accommodate varying requirements at different levels of government, and used as a basis for extended internal evaluation of their own websites by agencies. The instrument also embodies explanations of the survey questions that are asked, along with advice on how to determine sought-after information from sites.
| Item Type: | Conference Paper |
|---|---|
| Status: | In Press |
| Keywords: | e-government; website evaluation; government websites; evaluation instruments; survey questions |
| Subjects: | 280000 Information, Computing and Communication Sciences > 280100 Information Systems > 280105 Interfaces and Presentation (excl. Computer-Human Interaction) 360000 Policy and Political Science > 360200 Policy and Administration > 360202 Public Administration |
| ID Code: | 3113 |
| Deposited By: | Middleton, Michael |
| Deposited On: | 09 October 2006 |
| Copyright Owner: | Copyright 2006 (please consult author) |
| Additional Information: | The instrument described in this paper may be obtained on request from m.middleton@qut.edu.au. An extended version of this paper which includes a detailed appendix has been published as Henriksson, A., Yi, Y., Frost, B., & Middleton, M. (2007). Evaluation instrument for e-government websites. Electronic Government: an International Journal 4(2): 204-226. |