"I use online so the counsellors can't hear me crying" : Creating design solutions for online counselling
(2006) "I use online so the counsellors can't hear me crying" : Creating design solutions for online counselling. Media International Australia Incorporating Culture and Policy(118):pp. 43-52.
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Abstract
This article reviews a project which has produced creative design solutions for the development of online counselling in collaboration with Australia's largest youth telephone counselling service, Kids Helpline (KHL). Our discussion focuses on the shape of interaction design research conducted against the dual background of young people’s multiliteracies and professional counselling practice. Existing text-based communication tools already available for Kids Helpline’s clients were integrated with graphical image-based tools, while engaging young people in problem solving and empowerment during online counselling sessions. The paper considers the fashioning of a conducive design and interactive communication environment for distressed young people and the independent evaluation of the new site design. Preliminary results are that young people report a greater sense of control and comfort in their net-based interaction with a counsellor.
| Item Type: | Journal Article |
|---|---|
| Status: | Published |
| Keywords: | Youth counselling; online counselling; Kids Helpline; multimedia design; creative industries |
| Subjects: | 400000 Journalism, Librarianship and Curatorial Studies > 400100 Journalism, Communication and Media > 400104 Communication and Media Studies 410000 The Arts > 410300 Cinema, Electronic Arts and Multimedia > 410303 Multimedia 320000 Medical and Health Sciences > 321200 Public Health and Health Services > 321217 Health Counselling |
| ID Code: | 4678 |
| Deposited By: | Cunningham, Stuart D |
| Deposited On: | 04 October 2007 |
| Alternative Locations: | http://www.emsah.uq.edu.au/mia/index.html |
| Copyright Owner: | Copyright 2006 School of EMSAH and the Centre for Critical and Cultural Studies, UQ |
| Copyright Statement: | Reproduced in accordance with the copyright policy of the publisher. |