Implementing ISO 9000:2000 in Makassar Construction Firms
(2005) Implementing ISO 9000:2000 in Makassar Construction Firms. Journal of Civil Engineering 12(3):pp. 201-210.
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Abstract
Systematic quality management could reduce cost of defect of product and service. Therefore a standard is required to do efficient work by creating quality consistency. In the year 2004, LPJK released a regulation that large construction company or categorized as B grade have to apply system of quality management of ISO 9000:2000. Context of this study is to analyze quality management that employ in construction firms in Makassar and to identify processes which can be improved to obtain optimal customer satisfaction and continuous improvement. This research cover tools and system of quality management, quality document, quality system, quality activity in company, quality dimension, culture of quality, and process approach in quality system. Research show that construction firms in Makassar have accommodated quality system in their business, its indicated by most of construction company have special unit on quality, quality document, system of quality and quality activity that supporting process for quality management. Level of Quality system at company applying ISO 9000:2000 is laid on steps of quality assurance. Spearman Correlation test show quality cultures and activities have significantly affected quality processes within construction firms.
| Item Type: | Journal Article |
|---|---|
| Status: | Published |
| Keywords: | Quality, Management system, ISO 9000:2000, Implementation, Construction |
| Subjects: | 310000 Architecture, Urban Environment and Building > 310200 Building > 310202 Building Construction Management 350000 Commerce, Management, Tourism and Services > 350200 Business and Management > 350210 Quality Management 290000 Engineering and Technology > 290800 Civil Engineering > 290899 Civil Engineering not elsewhere classified |
| ID Code: | 5709 |
| Deposited By: | Pamulu, Muhammad Sapri |
| Deposited On: | 30 November 2006 |
| Alternative Locations: | http://www.itb.ac.id/en/ |
| Copyright Owner: | Copyright 2005 Bandung Institute of Technology |
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