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Number of items at this level: 668.

Book

Ang, Ien, Brand, Jeffrey E., Noble, Greg, & Sternberg, Jason (2006) Connecting Diversity : Paradoxes of Multicultural Australia. Special Broadcasting Service Corporation.

Briggs, Maxwell (2010) Big project ventures: facilitating a collaborative planning and implementation process. Lambert Academic Publishing AG & Co., Germany.

Hill, Charles, Wickramasekera, Rumintha, & Cronk, Thomas (2010) Global Business Today 2nd edition. McGraw-Hill Australia, North Ryde, N.S.W..

Huang, Marvin, McDonnell, John, & Beatson, Amanda T. (2010) Establishing a quality franchise relationship in Taiwan : Investigating relationships between relationship quality, loyalty and cooperation. VDM Verlag Dr Muller Aktiengesellschaft and Co. KG, Germany.

Pike, Steven D. (2004) Destination Marketing Organisations. Advances in Tourism Research series. Elsevier, Amsterdam.

Solomon, Michael R., Dann, Stephen, Dann, Susan, & Russell-Bennett, Rebekah (2007) Consumer behaviour : buying, having, being. Pearson Education, Frenchs Forest, N.S.W..

Book Chapter

Bartlett, Jennifer L. (2011) Public relations and corporate social responsibility. In Bartlett, Jennifer L., Ihlen, Oyvind, & May, Steve (Eds.) The Handbook of Communication and Corporate Social Responsibility. Wiley-Blackwell, Chichester, West Sussex ; Malden, MA , pp. 67-86.

Bartlett, Jennifer L. & Bartlett, George (2012) Kaleidoscopes and contradictions : the legitimacy of social media for public relations. In Duhé, , Sandra (Ed.) New Media and Public Relations [2nd ed.]. Peter Lang International Academic Publishers, New York, pp. 13-20.

Bartlett, Jennifer L. & Devin, Bree (2011) Management, communication, and corporate social responsbility. In Bartlett, Jennifer L., Ihlen, Oyvind, & May, Steve (Eds.) The Handbook of Communication and Corporate Social Responsibility. Wiley-Blackwell, pp. 47-66.

Bartlett, Jennifer L., Ihlen, Oyvind, & May, Steve (2011) Corporate social responsibility and communication. In Bartlett, Jennifer L., Ihlen, Oyvind, & May, Steve (Eds.) The Handbook of Communication and Corporate Social Responsibility. Wiley-Blackwell, pp. 3-21.

Bartlett, Jennifer L., Ihlen, Oyvind, & May, Steve (2012) Organisations behaving badly : the role of communication in understanding CSI and CSR. In Tench, Ralph, Sun, William, & Jones , Brian (Eds.) Corporate Social Irresponsibility : A Challenging Concept. Emerald Group Publishing Limited, pp. 159-176.

Bennett, Rebekah (2003) Communication in Services. In Services Marketing. Wiley and Sons, Sydney.

Brown, Kerry, Pini, Barbara, & Previte, Josephine (2004) Politics and Identity in Cyberspace: A Case Study of Australian Women in Agriculture Online. In van de Donk, W, Loader, B, Nixon, P, & Rucht, D (Eds.) Cyberprotest New Media, citizens and social movements. Routledge, London, United Kingdom, pp. 259-275.

Caught, Kellie, Kienzle, Rene, & Shadur, Mark (2003) Organizational Change in Australian Telecommunications Companies. In Madden, Gary (Ed.) World Telecommunications Markets The international Handbook of Telecommunications Economics, Volume III. Edward Elgar Publishing Limited, Cheltenham United Kingdom, pp. 300-318.

Chia, Joy & Xavier, Robina J. (2008) Financial public relations : Domino's Pizza and Elders Rural Bank. In Sheehan, Mark & Xavier, Robina (Eds.) Public Relations Campaigns. Oxford University Press, Melbourne.

Cornwell, T. Bettina, Weeks, Clinton S., & Roy, Donald P. (2007) Sponsorship-linked marketing : opening the black box. In Owens, Deborah L., Hausknecht, Douglas R., & Keillor, Bruce D. (Eds.) Marketing in the 21st Century: Integrated Marketing Communication. Praeger Publishers, pp. 241-280.

Dasborough, Marie T, Sinclair, Marta, Russell-Bennett, Rebekah, & Tombs, Alastair (2008) Measuring emotion : methodological issues and alternatives. In Ashkanasy, Neal M. & Cooper, Cary L. (Eds.) Research companion to emotions in organizations. Edwin Elgar Publishing, Cheltenham, U.K., pp. 197-208.

Daws, Leonie, Previte, Josephine, Simpson, Lynette, & Wood, Leanne (2002) Bush and Bureaucrats: Women's Civic Participation from the Australian Outback. In Pendakur, M & Harris, R (Eds.) Citizenship and Participation in the Information Age. Garamond Press, Aurora, Ontario, Canada, pp. 415-426.

Drennan, Judy & Keeffe, Dominique A. (2010) Five tools to manage and prevent customer misbehaviour during service experiences. In Arenstein, Seth (Ed.) Customer Experience Management: Lessons and insights for the cable industry. Access Intelligence, pp. 48-51.

Grace, Margaret & Lennie, June (2002) Voices from Elsewhere: Empowering Electronic Conversations Among Women. In Inayatullah, S & Leggett, S (Eds.) Transforming Communication: Technology, Sustainability and Future Generations. Praeger Publishers, Westport, CT, USA, pp. 121-133.

Gray, Heather L., Marks, Heath, Meyers, Neville, Jones, Wendy C., Hearn, Gregory N., & Sanzogni, Louis (2010) Mobile technology for improved productivity : analysis of an in-field trial at two Australian universities. In Kinuthia, Wanjira & Marshall, Stewart (Eds.) Educational technology in practice : research and practical case studies from the field. Information Age Publishing, Charlotte, North Carolina, USA, pp. 273-281.

Johnston, Kim A. & Everett, James. L (2013) Cultural influences on strategic communication. In Holtzhausen, Derina & Zerfass, Ansgar (Eds.) The Routledge Handbook of Strategic Communication. Routledge. (In Press)

Kelly, Patricia (2004) Futurelandia - Cuckoo in the Nest. In Inayatullah, Sohail (Ed.) The Causal Layered Analysis (CLA) Reader : Theory and Case Studies of an Integrative and Transformative Methodology. Tamkang University Press, Taipei, Taiwan 251, pp. 472-481.

Kelly, Patricia (2004) Methods for the Age of Meaning - Sense-making and Causal Layered Analysis. In Inayatullah, Sohail (Ed.) The Causal Layered Analysis (CLA) Reader : Theory and Case Studies of an Integrative and Transformative Methodology. Tamkang University Press, Taipei, Taiwan 251, pp. 183-198.

Kelly, Patricia (2004) Not for Wimps: Futures Thinking and First Year Engineers. In Inayatullah, Sohail (Ed.) The Causal Layered Analysis (CLA) Reader : Theory and Case Studies of an Integrative and Transformative Methodology. Tamkang University Press, Taipei, Taiway 251, pp. 338-359.

Kuhn, Kerri-Ann (2009) The market structure and characteristics of electronic games. In Digital sport for performance enhancement and competitive evolution: Intelligent gaming technologies. IGI Global, United States of America, pp. 257-285.

Kuhn, Kerri-Ann, Alpert, Frank, & Pope, Nigek K. Ll. (2010) An application of Keller’s Brand Equity Model in a B2B context. In Dall’Olmo Riley, Francesca (Ed.) Brand Management. Sage Publications Ltd., London ; Thousand Oaks, Calif.; New Delhi; Singapore, pp. 221-244.

Lennie, June (2006) Critically evaluating rural women’s participation and empowerment : An interdisciplinary feminist framework for research and analysis. In Behera, M. C. (Ed.) Globalising Rural Development : Competing Paradigms and Emerging Realities. Sage, New Delhi.

176

Martin, Brett (2003) Recall. In McDonough, John & Egolf, Karen (Eds.) The Encyclopedia of Advertising. Routledge, Chicago.

Martin, Brett (2003) The influence of MTV. In McDonough, John & Egolf, Karen (Eds.) The Encyclopedia of Advertising. Routledge, Chicago.

Mehta, Amisha M. & Xavier, Robina J. (2009) Public relations management in organisations. In Chia, Joy & Synnott, Gae (Eds.) An Introduction to Public Relations : from Theory to Practice. Oxford University Press, Australia, pp. 190-221.

Meyers, Neville, Gray, Heather L., Hearn, Gregory N., Sanzogni, Louis, & Lawrence, Sandra (2010) Wireless mobility usage: a preliminary study for management in two Australian university settings. In Kinuthia, Wanjira & Marshall, Stewart (Eds.) Educational technology in practice : research and practical case studies from the field. Information Age Publishing, Charlotte, North Carolina, USA, pp. 99-111.

Neale, Larry (2012) Fans teaching fans how to consume : the role of ritual in the consumption of entertainment. In McKee, Alan, Collis, Christy, & Hamley, Ben (Eds.) Entertainment Industries : Entertainment as a Cultural System. Routledge, Abingdon, Oxon, pp. 107-122.

Neale, Larry, Georgiu, Troy, & Purchase, Sharon (2004) Membership retention within the sporting industry : factors affecting relationship dissolution. In Pitts, Brenda G. (Ed.) Sharing Best Practices in Sport Marketing : The Sport Marketing Association's Inaugural Book of Papers. Fitness Information Technology, Inc, U.S., pp. 23-38.

Pike, S.D. (2007) 100% pure New Zealand. In Lukas , B., Hair, J.F., Bush, R.P., & Ortinau, D.J. (Eds.) Marketing Research. McGraw Hill, Sydney.

Russell-Bennett, Rebekah, Gallegos, Danielle, & Previte, Josephine (2012) Overcoming barriers through new technology : support via text messaging. In Thorley, Virginia & Vickers, Melissa (Eds.) The 10th Step and Beyond : Mother Support for Breastfeeding. Hale Publishing, Amarillo, Texas, pp. 183-194.

Weeks, Clinton S., Cornwell, T. Bettina, & Humphreys, Michael S. (2006) Conceptualizing sponsorship : an item and relational information account. In Kahle, Lynn R. & Kim, Chung-Hyun (Eds.) Creating Images and the Psychology of Marketing Communication. Lawrence Erlbaum Associates, pp. 257-276.

Xavier, Robina J. (2008) Emergency crisis communication : returning power to Collinsville. In Sheehan, Mark & Xavier, Robina (Eds.) Public Relations Campaigns. Oxford Universtiy Press, Melbourne, pp. 206-215.

Xavier, Robina J. (2008) Stakeholder engagement : the Wivenhoe Dam upgrade project. In Sheehan, Mark & Xavier, Robina (Eds.) Public Relations Campaigns. Oxford University Press, Melbourne.

van Dessel, Maria & Patti, Charles (2011) Just give me the facts? literalism versus symbolism in B2B advertising. In Advice from the Top : The Expert Guide to B2B Marketing. Dog Ear Publishing, Colorado, USA, pp. 111-119.

Journal Article

Ali, Yunus (2004) Impact of Firm and Management Related Factors on Firm Export Performance. Journal of Asia Pacific Marketing, 3(2), pp. 5-20.

Ali, Yunus & Shamsuddoha, A. (2006) Mediated Effects of Export Promotion Programs on Firm Export Performance. Asia Pacific Journal of Marketing and Logistics, 18(2), pp. 93-110.

Ali, Yunus & Sim, A.B. (2002) Joint Ventures of Asian and Western Multinational Enterprises: A Comparative Analysis of Western, Japanese, NIC and LDC Firms. Asia Pacific Business Review, 8(1), pp. 42-62.

Alpert, Frank, Heaney, Joo-Gim, & Kuhn, Kerri-Ann (2009) Internships in marketing: Goals, structures and assessment - student, company and academic perspectives. Australasian Marketing Journal, 17(1), pp. 36-45.

Andrews, Lynda (2004) The influence of social communication networks on intentions to purchase on the web. International Journal of Internet Marketing and Advertising (IJIMA), 1(2), pp. 137-154.

Andrews, Lynda & Bianchi, Constanza (2013) Consumer Internet purchasing behaviour in Chile. Journal of Business Research. (In Press)

Andrews, Lynda & Boyle, Maree V. (2008) Consumers' accounts of perceived risk online and the influence of communication sources. Qualitative Market Research: an international journal, 11(1), pp. 59-75.

Andrews, Lynda, Cacho-Elizondo, Silvia, Drennan, Judy, & Tossan, Vessélina (2013) Consumer acceptance of an SMS-assisted smoking cessation intervention : a multicountry study. Health Marketing Quarterly, 30(1), pp. 47-62.

Andrews, Lynda, Drennan, Judy, & Russell-Bennett, Rebekah (2012) Linking perceived value of mobile marketing with the experiential consumption of mobile phones. European Journal of Marketing, 46(3/4), pp. 357-386.

316

Andrews, Lynda, Kiel, Geoffrey C., Drennan, Judy, Boyle, Maree, & Weerawardena, Jay (2007) Gendered perceptions of experiential value in using web-based retail channels. European Journal of Marketing, 41(5/6), pp. 640-668.

Andrews, Lynda, Russell-Bennett, Rebekah, & Drennan, Judy (2011) Capturing affective experiences using the SMS experience sampling (SMS-ES) method. International Journal of Market Research, 53(4), pp. 1-27.

168

Arnold, Nell (2002) Outside the Square: Pentagonal and Hexagonal Models of Leadership in Change Management. Journal of Change Management, 3(2), pp. 110-133.

Bartlett, Jennifer (2004) Making a difference after all: the relationship between media and strategic public relations. Australian Journal of Communication, 31(1), pp. 75-87.

Bartlett, Jennifer L. (2004) Understanding legitimacy in a changing global economy. International Journal of Knowledge, Culture and Change Management, 4, pp. 355-360.

Bartlett, Jennifer L. & Gupta, Chandni (2009) Recruiting local public relations professionals for global relations practice : a comparative analysis between Australian and Indian public relations recruitment advertisements. PRism, 6(2), pp. 1-13.

Bartlett, Jennifer L. & Hill, Heather (2007) Footprints in the sand : insights into the public relations profession in Queensland. Asia Pacific Public Relations Journal, 8(1).

Bartlett, Jennifer L., Tywoniak, Stephane, Cebon, Peter, Lok, Jaco, Prichard, Craig, & Wilcox, Tracy (2011) Stability and change. Journal of Management and Organization, 17(4), pp. 522-533.

187

Beatson, Amanda T. (2010) Self-service technology and the moderating effects of consumer characteristics. International Journal of Services Technology and Management, 14(2/3), pp. 278-302.

Beatson, Amanda T. & Coote, Leonard V. (2007) Self-service technology and the service encounter. The Service Industries Journal, 27(1), pp. 75-89.

Beatson, Amanda T., Coote, Leonard V., & Rudd, John (2006) Determining consumer satisfaction and commitment through self-service technology and personal service usage. Journal of Marketing Management, 22, pp. 853-882.

534

Beatson, Amanda T., Gudergan, Siegfried, & Lings, Ian (2008) Managing service staff as an organizational resource : implications for customer service provision. Services Marketing Quarterly, 29(4), pp. 25-41.

Beatson, Amanda T., Gudergan, Siegfroed, & Lings, Ian (2008) Service staff attitudes, organisational practices and performance drivers. Journal of Management and Organization, 14(2), pp. 168-179.

Beatson, Amanda T., Lings, Ian, & Gudergan, Siegfried (2008) Employee behaviour and relationship quality : impact on customers. The Service Industries Journal, 28(2), pp. 211-223.

677

Bennett, Rebekah, Hartel, Charmine E. J., & McColl-Kennedy, Janet R. (2005) Experience as a moderator of involvement and satisfaction on brand loyalty in a business-to-business setting. Industrial Marketing Management, 34(1), pp. 97-107.

2,090

Bennett, Rebekah & Rundle-Thiele, Sharyn (2005) The brand loyalty cycle: implications for marketers. Journal of Brand Management, 12(4).

Bianchi, Constanza (2006) Case study : Home Depot in Chile. Journal of Business Research, 59(3), pp. 391-393.

2,296

Bianchi, Constanza (2012) Internationalisation of emerging market firms: An exploratory study of Chilean companies. International Journal of Emerging Markets. (In Press)

Bianchi, Constanza (2010) Inward exporting of professional services : lessons from an exploratory study of Australian educational firms. Services Marketing Quarterly, 31(2), pp. 174-193.

Bianchi, Constanza (2009) Retail internationalisation from emerging markets : case study evidence from Chile. International Marketing Review, 26(2), pp. 221-243.

1,397

Bianchi, Constanza (2013) Satisfiers and dissatisfiers for international students of higher education : an exploratory study in Australia. Journal of Higher Education Policy and Management. (In Press)

Bianchi, Constanza (2011) The growth and international expansion of an emerging market retailer in Latin America. Journal of Global Marketing, 24(4), pp. 357-379.

Bianchi, Constanza & Andrews, Lynda (2012) Risk, trust, and consumer online purchasing behaviour : a Chilean perspective. International Marketing Review, 29(3), pp. 253-275.

Bianchi, Constanza & Arnold, Stephen J. (2004) An institutional perspective on retail internationalization success : Home Depot in Chile. International Review of Retail, Distribution, and Consumer Research, 14(2), pp. 149-169.

1,683

Bianchi, Constanza & Birtwistle, Grete (2012) Consumer clothing disposal behaviour: A comparative study. International Journal Of Consumer Studies, 36(3), pp. 335-341.

208

Bianchi, Constanza & Birtwistle, Grete (2010) Sell, give away, or donate : an exploratory study of fashion clothing disposal behaviour in two countries. The International Review of Retail, Distribution and Consumer Research, 20(3), pp. 353-368.

294

Bianchi, Constanza & Drennan, Judy (2012) Drivers of satisfaction and dissatisfaction for overseas service consumers : a critical incident technique approach. Australasian Marketing Journal, 20(1), pp. 97-107.

120

Bianchi, Constanza & Mena, Joaquin (2004) Defending the local market against foreign competitors : the example of Chilean retailers. International Journal of Retail and Distribution Management, 32(10), pp. 495-504.

1,148

Bianchi, Constanza & Mena, Joaquin (2008) Format blurring and attribute saliency : evidence in Chile. Academia : Revista Latinoamericana de Administracion, 41, pp. 19-32.

397

Bianchi, Constanza & Pike, Steven D. (2011) Antecedents of Destination Brand Loyalty for a Long-Haul Market: Australia's Destination Loyalty Among Chilean Travelers. Journal of Travel & Tourism Marketing, 28(7), pp. 736-750.

Bianchi, Constanza & Reyes, Carolina (2005) Defensive strategies of local companies against foreign multinationals evidence from Chilean retailers. Latin American Business Review, 6(2), pp. 67-85.

620

Bianchi, Constanza & Saleh, Abu (2011) Antecedents of importer relationship performance in Latin America. Journal of Business Research, 64(3), pp. 258-265.

Bianchi, Constanza & Saleh, Abu (2010) On importer trust and commitment : a comparative study of two developing countries. International Marketing Review, 27(1), pp. 55-86.

171

Bianchi, Constanza & Wickramasekera, Rumintha (2013) An exploratory study of the factors enhancing and inhibiting export growth in the Chilean wine industry. Journal of International Food and Agribusiness Marketing, 25(2), pp. 85-102.

Bianchi, Constanza C. & Ostale, Enrique (2006) Lessons learned from unsuccessful internationalization attempts : example of multinational retailers in Chile. Journal of Business Research, 59(1), pp. 140-147.

2,837

Bougoure, Ursula & Lee, Bernard (2009) Service quality in Hong Kong : wet markets vs super markets. British Food Journal, 111(1), pp. 70-79.

Bougoure, Ursula & Neu, Meng-Keang (2010) Service quality in the Malaysian fast food industry : an examination using DINESERV. Services Marketing Quarterly, 31(2), pp. 194-212.

Bougoure, Ursula & O'Cass, Aron (2006) Foreign wine consumption in Australia : the influence of consumer perceptions to foreign cultures on wine choice. Journal of Food Products Marketing, 12(2), pp. 15-26.

Briggs, Maxwell (2009) Innovation and the city : a macromarketing approach to industry development. Marketing Intelligence & Planning, 27(2), pp. 233-245.

Briggs, Maxwell (2011) Pegasus Town : innovative marketing of a new property venture. Marketing Intelligence & Planning, 29(6), pp. 602-610.

Brooks, Roger, Lings, Ian, & Botschen, Martina (1999) Internal marketing and customer driven wavefronts. The Service Industries Journal, 19(4), pp. 49-67.

1,400

Brown, Kerry, Pini, Barbara, & Simpson, Lynette (2003) Evaluating 'Australian Women in Agriculture': 1992-2002. Australian Journal of Public Administration, 62(1), pp. 24-31.

Chen, Tom, Drennan, Judy, & Andrews, Lynda (2012) Experience sharing. Journal of Marketing Management, 28(13-14), pp. 1535-1552.

Cornwell, Bettina & Drennan, Judy (2004) Cross-cultural consumer/consumption research : dealing with issues emerging from globalization and fragmentation. Journal of Macromarketing, 24(2), pp. 108-121.

Cornwell, T, Weeks, Clinton, & Roy, Donald (2005) Sponsorship-linked marketing: Opening the black box. Journal of Advertising, 34(2), pp. 21-42.

Cornwell, T., Humphreys, Michael, Maguire, Angela, Weeks, Clinton, & Tellegen, Cassandra (2006) Sponsorship-linked marketing: The role of articulation in memory. Journal of Consumer Research, 33(3), pp. 312-321.

776

Daws, Leonie, Pini, Barbara, Simpson, Lynette, & Wood, Leanne (2003) Rural telework : case studies from the Australian outback. New Technology, Work and Employment, 18(2), pp. 115-126.

Daws, Leonie, Simpson, Lynette, & Wood, Leanne (2003) Community Capacity Building: Starting with People not Projects. Community Development Journal, 38(4), pp. 277-286.

Daws, Leonie, Simpson, Lynette, & Wood, Leanne (2003) More than Just an Internet Connection: Building Rural Social Capital through Public Access. Rural Society, 13(2), pp. 113-125.

Devin, Bree & Bartlett, Jennifer (2009) The challenge of greenwash: how practitioners should communicate discretionary CSR practices. Asia Pacific Public Relations Journal, 10(1), pp. 79-94.

Drennan, Judy & Cornwell, Bettina (2004) Emerging strategies for sponsorship on the Internet. Journal of Marketing Management, 20(9/10), pp. 1123-1146.

288

Drennan, Judy, Kennedy, Jessica, & Pisarski, Anne (2005) Factors Affecting Student Attitudes Toward Flexible Online Learning in Management Education. The Journal of Education Research, 98(6), pp. 331-338.

Drennan, Judy, Kennedy, Jessica, & Renfrow, Patty (2005) Impact of Childhood Experiences on the Development of Entrepreneurial Intentions. The International Journal of Entrepreneurship and Innovation, 6(4), pp. 231-238.

Drennan, Judy & McColl-Kennedy, Janet R. (2003) The relationship between Internet use and perceived performance in retail and professional service firms. Journal of Services Marketing, 17(3), pp. 295-311.

Drennan, Judy & Previte, Josephine (2007) The Prototypal Social Entrepreneur: A Case Study About Social and Economic Leveraging of Virtual Community in Regional Australia. International Journal of Internet and Enterprise Management, 5(2), pp. 136-157.

Drennan, Judy, Previte, Josephine, & Sullivan Mort, Gillian (2006) Privacy, Risk Perception and Expert Online Behavior: An Exploratory Study of Household End Users. Journal of Organizational and End User Computing, 18(1), pp. 1-22.

Drennan, Judy & Sullivan Mort, Gillian (2005) Marketing M-Services: Establishing a Usage Benefit Typology Related to Mobile User Characteristics. The Journal of Database Marketing and Customer Strategy Management, 12(4), pp. 327-341.

Drennan, Judy & Watjatrakul, Boonlert (2005) Factors Affecting E-Mail Marketing Sourcing Decisions: A Transaction Cost Perspective. Journal of Marketing Management, 21(7-8), pp. 701-723.

Drennan, Judy, Weeks, Clinton, & Cornwell, Bettina (2008) Leveraging sponsorships on the Internet : activation, congruence, and articulation. Psychology and Marketing, 25(7), pp. 637-654.

Drennan, Judy & Wessels, Lisa (2010) An investigation of consumer acceptance of M-banking. International Journal of Bank Marketing, 28(7), pp. 547-568.

Ekant, Veer, Becirovic, Ilda, & Martin, Brett (2010) If Kate voted conservative would you? The role of celebrity endorsements in political party advertising. European Journal of Marketing, 44(3/4), pp. 436-450.

705

Everett, James L. & Johnston, Kim A. (2012) Toward an ethnographic imperative in public relations research. Public Relations Review, 38(4), pp. 522-528.

101

Fisher, Greg & Beatson, Amanda T. (2002) The impact of culture on self-service on technology adoption in the hotel industry. International Journal of Hospitality and Tourism Administration, 3(3), pp. 59-77.

1,146

Fisk, Ray, Grove, Stephen, Harris, Lloyd, Keeffe, Dominique A., Daunt, Kate, Russell-Bennett, Rebekah, et al. (2010) Customers behaving badly : a state of the art review, research agenda and implications for practitioners. Journal of Services Marketing, 24(6), pp. 417-429.

261

Frazer, Charles, Patti, Charles, & Sheehan, Kim (2002) Advertising Strategy and Effective Advertising: Comparing the USA and Australia. Journal of Marketing Communications, 8(3), pp. 149-164.

Fullerton, Jami, Kendrick, Alice, Chan, Kara, Hamilton, Matthew, & Kerr, Gayle F. (2007) Attitudes towards American brands and brand America. Place Branding and Public Diplomacy, 3(3), pp. 205-212.

Fullerton, Jami, Kendrick, Alice, & Kerr, Gayle F. (2009) Australian student reactions to US tourism advertising : a test of advertising as public diplomacy. Place Branding and Public Diplomacy, 5(2), pp. 126-140.

Gallegos, Danielle, Russell-Bennett, Rebekah, & Previte, Josephine (2011) An innovative approach to reducing risks associated with infant feeding : the use of technology. Journal of Nonprofit and Public Sector Marketing, 23(4), pp. 327-347.

Ganesan-Lim, Cheryl, Russell-Bennett, Rebekah, & Dagger, Tracey (2008) The Impact of Service Contact Type and Demographic Characteristics on Service Quality Perceptions. Journal of Services Marketing, 22(7), pp. 550-561.

737

Gottlieb, Udo, Brown, Mark, & Drennan, Judy (2011) The influence of service quality and trade show effectiveness on post-show purchase intention. European Journal Of Marketing, 45(11), pp. 1642-1659.

Gupta, Chandni & Bartlett, Jennifer L. (2007) Guanxi, astrology and symmetry : Asian business and its impact on public relations practice. Asia Pacific Public Relations Journal, 8(1), pp. 1-18.

199

Hamley, Benjamin, McKee, Alan, & Collis, Christy (2010) Entertainment: An interdisciplinary approach to an object of study. Cultural Science, 3(2), pp. 1-10.

Hatherell, William (2004) James Devaney and the Brisbane resistance to modernism. Queensland Review, 11(2), pp. 25-39.

Hatherell, William & Bartlett, Jennifer L. (2006) Positioning public relations as an academic discipline in Australia. Asia Pacific Public Relations Journal, 6(2), pp. 1-13.

116

Hourigan, Sally Rebecca & Bougoure, Ursula (2012) Towards a better understanding of fashion clothing involvement. Australasian Marketing Journal, 20, pp. 127-135.

Hsu, Fu-Chiang, Lin, Chia-I, Trappey, Amy, & Trappey, Charles (2006) Development of a Patent Document Classification and Search Platform using a Back-propagation Network. Expert Systems with Applications, 31(4), pp. 755-765.

Ian, Lings & Siegfried, Gudergan (2010) Service employee behaviour : the role of compliance and risk taking. International Journal of Services Technology and Management, 14(2/3), pp. 208-216.

Johnston, Kim A. (2010) Community engagement : exploring a relational approach to consultation and collaborative practice in Australia. Journal of Promotion Management, 16(1 & 2), pp. 217-234.

332

Johnston, Kim A. & Everett, James L. (2012) Employee perceptions of reputation : an ethnographic study. Public Relations Review, 38(4), pp. 541-554.

Jones, Kevin & Bartlett, Jennifer L. (2009) The strategic value of corporate social responsibility : a relationship management framework for public relations practice. PRism, 6(1).

649

Kay-Lambkin, Frances J., White, Angela, Baker, Amanda L., Kavanagh, David J., Klein, Britt, Proudfoot, Judith, et al. (2011) Assessment of function and clinical utility of alcohol and other drug web sites : an observational, qualitative study. BMC Public Health, 11(1), pp. 277-287.

Kelly, L. & Whiteman, C. (2010) Sports sponsorship as an integrated marketing communications tool : an Australian sponsor's perspective. Journal of Sponsorship, 4(1), pp. 26-37.

Kelly, Louise, Kerr, Gayle F., & Drennan, Judy (2010) Avoidance of advertising on social networking sites : the teenage perspective. Journal of Interactive Advertising, 10(2), pp. 16-27.

Kelly, Patricia (2002) In Occupied Territory: Future.con. Futures, 34(6), pp. 561-570.

Kelly, Patricia (2002) Integrating Futures Thinking into First year Engineering: Learning for Sustainable Futures. Journal of Futures Studies, 7(2), pp. 35-57.

Kennedy, Jessica & Drennan, Judy (2002) Entrepreneurial intentions of women. Small Enterprise Research, 10(1), pp. 75-87.

Kennedy, Jessica, Drennan, Judy, Renfrow, Patty, & Watson, Bernadette (2003) The influence of role models on students' entrepreneurial intentions. Queensland Review, 10(1).

106

Kennedy, Jessica, Drennan, Judy, Renfrow, Patty, & Watson, Bernadette (2003) The influence of role models on students' entrepreneurial intentions. Queensland Review, 10(1), pp. 37-52.

Kerr, Gayle (2009) Apples, oranges and fruit salad : a Delphi study of the IMC educational mix. Journal of Marketing Communications, 15(2-3), pp. 119-137.

Kerr, Gayle & Moran, Cheryl (2002) Any Complaints? A Review of the Framework of Self-regulation in the Australian Advertising Industry. Journal of Marketing Communications, 8(3), pp. 189-202.

Kerr, Gayle, Waller, David, & Patti, Charles (2009) Advertising education in Australia: Looking back to the future. Journal of Marketing Education, 31(3), pp. 264-274.

287

Kerr, Gayle F. & Drennan, Judy (2010) Same but different: perceptions of IMC amongst marketing communication partners in Australia. Journal of Promotion Management, 15.

451

Kerr, Gayle F., Johnston, Kim A., & Beatson, Amanda T. (2008) A framework of corporate social responsibility for advertising accountability: The case of Australian government advertising campaign. Journal of Marketing Communications, 14(2), pp. 155-169.

Kerr, Gayle F., Mortimer, Kathleen, Dickinson, Sonia, & Waller, David (2012) Buy, boycott or blog : exploring online consumer power to share, discuss and distribute controversial advertising messages. European Journal of Marketing, 46(3/4), pp. 387-405.

207

Kerr, Gayle F., Proud, William, & Beede, Park (2007) Designing executive education curricula to fit the professional development continuum : the case of advertising and public relations practitioners in Australia. Journal of Advertising Education, 11(1).

155

Kerr, Gayle F. & Schultz, Don (2010) Maintenance person or architect? The role of academic advertising research in building better understanding. International Journal of Advertising, 29(4), pp. 547-568.

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Conference Paper

Alam, Quamrul, Ali, Yunus, & Mian, Mohammad Emdad Ullah (2006) Foreign Direct Investment Regime in Malaysia: Can Bangladesh Learn From It? In Welsh, D, Yajid, M, Pashtenko, V, & Ahmed, Z (Eds.) Advances in Global Business Research (Vol 3, No 1), 4 - 6 January 2006, Malaysia, Kuala Lumpur.

Ali, Yunus (2002) Partners' complementary resources and performance of international joint venture. In Renforth, W (Ed.) ANZIBA Proceedings of the 2002 Annual Conference - Assessing International Business Theory and Practice, 8-9 November 2002, Brisbane, Australia.

Ali, Yunus & Chaw, Melissa (2002) Impact of Acculturation, Ethnic Identity, and Ethnic Ties on the Consumption Behaviour of Ethnic Chinese Consumers in Australia. In Shaw, Robin, Adam, Stewart, & McDonald, Heath (Eds.) Proceedings of the Australian and New Zealand Marketing Academy Conference, 2-4 December 2002, Melbourne, Victoria.

Ali, Yunus & Chaw, Melissa (2002) Multidimensional Measures of Acculturation and Ethnic Identity: Further Empirical Evidence from Australia. In Shaw, Robin, Adam, Stewart, & McDonald, Heath (Eds.) Proceedings of the Australian and New Zealand Marketing Academy Conference, 2-4 December 2002, Melbourne, Victoria.

Ali, Yunus, Healy, Marilyn, & Mathews, Shane (2006) The Internet and International Market Growth: A Model Development. In Ali, Y & van Dessel, M (Eds.) ANZMAC 2006 Conference Proceedings, 4 - 6 December 2006, Australia, Queensland, Brisbane.

Ali, Yunus, Saleh, M, & Wickramasekera, Rumintha (2006) Drivers of Importer Commitment: The Mediating Role of Trust in the Importer-Supplier Relationship. In Ali, Y & van Dessel, M (Eds.) ANZMAC 2006 Conference Proceedings, 4 - 6 December 2006, Australia, Queensland, Brisbane.

Ali, Yunus, Saleh, M, & Wickramasekera, Rumintha (2006) Drivers of Industrial Importer Commitment to Import Supplier: Implications for Foreign Supply Firms. In Rose, E (Ed.) ANZIBA 2006 Abstracts and Programme, 16 - 18 November 2006, New Zealand, Wellington.

Ali, Yunus & Saleh, Md (2005) Conceptualization of the Antecedents of Importer Commitment: A Framework of Future Research. In Varadarajan, Rajan, Rao, CP, & Ahmed, Zafar (Eds.) Advances in Global Business Research, 3-5 January 2005, New Delhi, India.

Ali, Yunus, Saleh, Md, & Wickramasekera, Rumintha (2005) An Empirical Examination of the Antecedents of Importer Commitment to Import Supplier. In Edwards, R (Ed.) Conference Proceedings: The 2005 Australia and New Zealand International Business Academy (ANZIBA) Conference, 10 November - 11 November 2005, Australian, Victoria, Melbourne.

Ali, Yunus & Saleh, Md Abu (2006) Shoving Factors of Importer Commitment: An Empirical Investigation of Interrelationships and Mediating Roles. In Welsh, D, Yajid, M, Pashtenko, V, & Ahmed, Z (Eds.) Advances in Global Business Research (Vol 3, No 1), 4 - 6 January 2006, Malaysia, Kuala Lumpur.

Ali, Yunus & Shamsuddoha, A (2005) Causal Effects of Export Promotion on Internal Determinants of Firm Export Performance: Empirical Evidence from a Developing Country. In Troilo, G (Ed.) Rejuvenating Marketing: Contamination, Innovation, Integration, 24-27 May 2005, Italy, Milan.

Ali, Yunus & Shamsuddoha, A (2004) Direct and Indirect Impact of Export Promotion Programs on Export Performance. In Jim Wiley, Professor (Ed.) Proceedings of the Australian and New Zealand Marketing Academy Conference, 29 November - 1 December 2004, Wellington, New Zealand.

Ali, Yunus & Shamsuddoha, A (2005) Impact of Government Export Assistance on Internationalization of Developing Country Firms: An Empirical Assessment. In Edwards, R (Ed.) 'The Impact of Multinational Enterprises on the Business and Social Environment' and 'Trade Agreements in the Asian Region', 10 November - 11 November 2005, Australia, Victoria, Melbourne.

Ali, Yunus & Shamsuddoha, A. (2006) How Export Promotion Programs Influence Firm Export Performance. In Welsh, D, Yajid, M, Pashtenko, V, & Ahmed, Z (Eds.) Advances in Global Business Research (Vol 3, No 1), 4 - 6 January 2006, Malaysia, Kuala Lumpur.

Ali, Yunus & Wong, Su Mon (2006) Can Kodak Survive the Digital Era? In Klein, H (Ed.) WACRA Conference Proceedings: Interactive Learning: The Next Generation, 2 - 6 July 2006, Australia, Queensland, Brisbane.

Andrews, Lynda (2009) Choosing "interesting" research methods and facing the challenges for publication. In The Proceedings of Australia and New Zealand Marketing Academy Conference 2009, Promaco Conventions PTY LTD, Crown Promenade, Melbourne, Victoria, pp. 1-7.

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Andrews, Lynda, Bennett, Rebekah, & Drennan, Judy (2005) Emotions in the Experiential Consumption of Mobile Phones. In ANZMAC (Australian and New Zealand Marketing Academy Conference) 2005: Broadening the Boundaries: Conference Proceedings, 5th - 7th December, Australia, Western Australia, Fremantle.

Andrews, Lynda, Bennett, Rebekah, & Drennan, Judy (2005) Mobile phone consumption and implications for SMS marketing. In Troilo, G (Ed.) Rejuvenating Marketing: Contamination, Innovation, Integration: Proceedings of the 34th European Marketing Academy Conference (EMAC), 24 May - 27 May , Italy, Milan.

Andrews, Lynda & Drennan, Judy (2009) Students’ perceptions, experiences and beliefs about Facebook in subjects at an Australian university. In Proceedings of Australia and New Zealand Marketing Academy Conference 2009 : Sustainable Management and Marketing, Promaco Conventions PTY LTD, Crown Promenade, Melbourne, Victoria, pp. 1-6.

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Andrews, Lynda, Drennan, Judy, & Russell-Bennett, Rebekah (2006) Consumer appraisals of mobile marketing communications. In Ali, Y. & van Dessel, M. (Eds.) ANZMAC 2006 Conference Proceedings, 4 - 6 December 2006, Brisbane, QLD.

Andrews, Lynda, Drennan, Judy, & Russell-Bennett, Rebekah (2008) Consumers' emotional appraisals and action tendencies arising from mobile viral marketing. In EMAC Conference, 27-30 May, 2008, The Brighton Centre, Brighton.

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Andrews, Lynda, Drennan, Judy, Tossan, Vesselina, & Cacho-Elizondo, Silvia (2010) Using TAM to examine consumer acceptance of a mobile phone assisted smoking cessation program in Australia. In The 6 senses : The essentials of Marketing : 39th EMAC conference 2010 European Marketing Academy Conference, 1 - 4 June, 2010, Copenhagen, Denmark.

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Ashkanasy, Neal, Edwards, Marissa, & Keeffe, Dominique (2006) Employee Responses to Organisational Wrongdoing as Coping Strategies: A Process Model and Integrative Review. In Kennedy, J & Di Milia, L (Eds.) Proceedings of the 20th ANZAM Conference "Management: Pragmatism, Philosophy, Priorities", 6 - 9 December 2006, Australia, Queensland, Yeppoon.

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Bartlett, Jennifer L., Tywoniak, Stephane, & Newton, Cameron J. (2009) Towards a model of the institutional logics of climate change. In Proceedings of : EGOS 2009 : 25th European Group for Organizational Studies Conference, Barcelona, Spain.

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Beatson, Amanda & Coote, Leonard V. (2002) Measuring Consumer Loyalty : the loyalty orientation scale. In European Marketing Academy Conference, 28-31 May, 2002, Braga, Portugal.

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Beatson, Amanda T. (2003) E-marketing : the impact of self-service technology on consumer satisfaction and consumer commitment. In Academy of Marketing Conference, 8-10 July 2003, Aston University, Aston.

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Beatson, Amanda T. & Coote, Leonard V. (2002) Attributes of service delivery modes and their impact on consumer satisfaction. In Australia and New Zealand Marketing Academy Conference, 3-5 December 2002, Melbourne.

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Beatson, Amanda T., Coote, Leonard V., & Drennan, Judy (2007) High tech versus high touch : consumer impressions of service delivery experiences. In The 36th European Marketing Academy Conference, 22-25 May 2007, Reykjavik University, Reykjavik. (Unpublished)

Beatson, Amanda T. & Larkin, Ingrid K. (2010) Developing reflective practitioners online: The business of blogs in work integrated learning. In International Conference on Work Related Learning : "University-Industry Collaboration for Real Life Education" 2010 World Association of Collaborative Education (WACE) Conference, 3 - 5 February, 2010, Hong Kong.

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Beatson, Amanda T. & Lings, Ian (2005) An exploration of frontline staff service orientated behaviours. In Proceeding of Australia and New Zealand Marketing Academy Conference, 5-7 December 2005, Fremantle, WA.

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Bennett, Rebekah, Dagger, Tracey, & Ng, Sandy (2005) The Antecedents And Consequences Of Customer Emotions In The Consumption Of Collective Mass Hedonic Services: A Conceptual Model. In Purchase, S (Ed.) ANZMAC 2005: Broadening the Boundaries: Conference Proceedings, 5 December - 7 December 2005, Australia, Western Australia, Fremantle.

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Bennett, Rebekah, Drennan, Judy, & Previte, Josephine (2004) New Directions in Social Marketing: A Meso-Level Perspective. In Sullivan Mort, Gillian (Ed.) Nonprofit Marketing: Perspectives and Advances, 23-24 September 2004, Canberra.

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Bianchi, Constanza & Drennan, Judy (2011) Inward internationalization of services : Exploring satisfaction and dissatisfaction of overseas students in Australia. In ANZIBA Conference proceedings 2011, April 28-30, 2011, Melbourne, Australia.

Bianchi, Constanza, Drennan, Judy, & Proud, William (2012) Brand loyalty in the Australian wine industry. In European Marketing Association Conference (EMAC 2012), 22-25 May 2012, Lisbon, Portugal.

Bianchi, Constanza & Mathews, Shane W. (2013) The role of the Internet on export market growth : an empirical study in Latin America. In Strategic Management in Latin America 2013, Mexico City, Mexico.

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Bougoure, Ursula & O'Cass, Aron (2005) Willingness to buy GM food products : the role of uncertainty orientation, consumer risk perceptions and information search in consumers from Australia. In Purchase, Sharon (Ed.) Proceedings of ANZMAC 2005 : Broadening the Boundaries, The Australian and New Zealand Marketing Academy (ANZMAC), University of Western Australia, Fremantle, Western Australia, pp. 30-36.

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Briggs, Maxwell (2005) Competing in the new economy through large scale collaborative ventures (LSCV): a strategic marketing approach based on a study of the multifunction polis. In 9th International Conference on Marketing and Development.

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Brown, John, Dann, Stephen, & Dann, Susan (2005) Australian Corporate Hospitality in Review. In Rentschler, R & Hall, J (Eds.) 2nd Australasian Nonprofit and Social Marketing Conference, 22-23 September 2005, Australia, Victoria, Melbourne.

Buchanan, Elizabeth & Dann, Stephen (2006) Motivations for Volunteering: Exploring the Drivers of Volunteer in the Case of Equestrian Sport Motives, Barriers and Profiles. In Ali, Y & van Dessel, M (Eds.) ANZMAC 2006 Conference Proceedings, 4 - 6 December 2006, Australia, Queensland, Brisbane.

Buchanan, Elizabeth & Dann, Stephen (2006) Participation in Equestrian Sport: Motives, Barriers and Profiles. In Ali, Y & van Dessel, M (Eds.) ANZMAC 2006 Conference Proceedings, 4 - 6 December 2006, Australia, Queensland, Brisbane.

Buchanan, Elizabeth & Luck, Edwina (2006) Communication Trends to Non-Profits. In Anyanwu, C (Ed.) Empowerment, Creativity and Innovation: Challenging Media and Communication in the 21st Century, 4 - 7 July 2006, Australia, South Australia, Adelaide.

Cathcart, Abby, Kerr, Gayle F., Fletcher, Marty, & Mack, Janet (2008) Engaging staff and students with graduate attributes across diverse curricula landscapes. In ATN Assessment Conference : Engaging Students with Assessment, 20-21 November 2008, University of South Australia, Adelaide.

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Parkinson, Joy, Russell-Bennett, Rebekah, & Previte, Josephine (2010) The role of mother-centered factors influencing the complex social behaviour of breastfeeding : social support and self-efficacy. In Australian and New Zealand Marketing Conference : Doing More With Less (ANZMAC 2010), 29 November - 1 December 2010, Christchurch, New Zealand.

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Patti, Charles (2003) Stimulating Higher Learning: An Educator-Learner Gap Analysis of Learning Tools. In Rachel Kennedy, Dr (Ed.) Celebration of Ehrenberg and Bass: Marketing Discoveries, Knowledge and Contribution, 1-3 December 2003, Adelaide, South Australia.

Patti, Charles & Shadur, Mark (2004) A Model of Integrated Marketing Communications Implementation: The Mediating Role of Organizational Design in Firm Performance. In Munuera-Aleman, Jose (Ed.) Proceedings of the 33rd EMAC Conference Worldwide, 18 - 21 May 2004, Murcia, Spain.

Patti, Charles & Skousgaard, Heather (2004) Assessing the Efficacy and Implications of Self-Esteem Appeals in the Self-gifting Market. In Jim Wiley, Professor (Ed.) Proceedings of the Australian and New Zealand Marketing Academy Conference, 29 November - 1 December 2004, Wellington, New Zealand.

Patti, Charles & van Dessel, Maria (2008) Knowledge in advertising and B2B marketing communications : the search for the literature in a global environment. In The Global Marketing Conference, Academy of Marketing Science, 20-24 March 2008, Shanghai Jiao Tong University, Shanghai.

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Pentecost, Robin & Andrews, Lynda (2009) Who and Why? Demographic and psychographic differences between consumers who have altered their shopping behaviour during a recession and those who have not. In Proceedings of Australia and New Zealand Marketing Academy Conference 2009 : Sustainable Management and Marketing, Promaco Conventions PTY LTD, Melbourne, VIC, pp. 1-7.

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Pentecost , Robin & Andrews, Lynda (2012) The perceived importance of mall retail categories and its effect on likelihood of purchase during a recession. In Recent Advances in Retailing and Services Science, Vienna, Austria.

Pike, Steven (2004) Destination Positioning Slogans - Analysis of Themes used by New Zealand Regional Tourism Organisations. In Wiley, Jim (Ed.) Proceedings of the Australian and New Zealand Marketing Academy Conference, 29 November - 1 December 2004, Victoria University, New Zealand.

Pike, Steven (2008) Destination branding : tracking brand equity for a competitive set of near-home destinations. In Clark, H. (Ed.) 2008 ISTTE Conference Proceedings, 30 September - 2 October, 2008, Ireland, Dublin.

Pike, Steven (2005) Tourism Destination Preferences: A Longitudinal Analysis of Consumer Decision Sets. In Christou, E & Sigala, M (Eds.) Facing Change in Tourism and Hospitality, 26-28 October 2005, France, Paris.

Pike, Steven (2006) Visitor Relationship Management (VRM) - Repeat Visitation Opportunities for Destination Marketing Organisations. In Tsartas, P, Christou, E, & Sigala, M (Eds.) Proceedings 24th EuroCHRIE Congress: In Search of Excellence for Tomorrow's Tourism, Travel and Hospitality, 25-28 October 2006, Greece, Thessaloniki.

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Pike, Steven D. (2005) Destination brand performance measures : a consumer based brand equity approach. In International Conference on Destination Branding and Marketing for Regional Tourism Development, 8-10 December 2005, Institute for Tourism Studies, Macau S.A.R., China.

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Pike, Steven D. (2006) Destination marketing meets clinical psychology : trialling a group application of repertory grid. In Aktas, Ahmet (Ed.) International Tourism Conference : New Perspectives and Values in World Tourism, 20-26 November 2006, Alanya, Turkey.

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Pike, Steven D. (2002) Factor-analytic extension of importance-performance analysis for identifying the positions of short break holiday destinations. In 8th Annual Asia Pacific Tourism Association Conference, July 2002, Dailian, China. (Unpublished)

Pike, Steven D. (2003) ‘Hot chicks’, ‘better parties’ or academic stuff : perceptions of a regional university campus using Repertory Grid Analysis and Importance-performance Analysis. In Australia New Zealand Marketing Academy Conference, ANZMAC, Adelaide.

Pike, Steven D. (2013) Measuring a destination’s brand equity between 2003 and 2012 using the consumer-based brand equity (CBBE) hierarchy. In 8th Consumer Psychology of Tourism, Hospitality & Leisure Sy, Istanbul. (In Press)

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Pike, Steven D. (2004) Spoilt for choice : short break holiday preferences in the Brisbane market. In Annual Conference of the Council for Australian University Tourism and Hospitality Education, February 2004, University of Queensland, Brisbane.

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Pike, Steven D. (2006) A case study of a resort destination's rise and fall and rise in line with government intervention. In International Society of Travel and Tourism Educators Conference : Imagining the Future of Travel and Tourism Education, 12-14 October 2006, Las Vegas.

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Plagens, Brett, Rugimbana, Robert, & Silver, Jonathan D. (2008) Toy stories : the strategic use of narratives in the branding of traditional toys. In Australian and New Zealand Marketing Academy Conference, 1-3 December 2008, Olympic Park, Sydney.

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Pope, N., Voges, K., Kuhn, Kerri-Ann, & Bloxsome, E. (2007) Pornography and erotica: Definitions and prevalence. In Sullivan Mort, Gillian & Hume, Margee (Eds.) 2007 International Nonprofit and Social Marketing Conference Social entrepreneurship, Social Change and Sustainability, 27 and 28 September, 2007, Brisbane, Australia: Griffith University.

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Proud, William (2008) Marketing / PR for agricultural show societies. In 23rd Commonwealth Agricultural Conference : The Challenges of Change, 14-17 November 2008, Chateau on the Park, Christchurch. (Unpublished)

140

Rumintha, Wickramasekera & Mitchell, Spowart (2009) Explaining International new venture internationalisation: an innovation adoption model. In Australian and New Zealand International Business Academy (ANZIBA) 2009, 16 - 18 April, 2009, St Lucia, Brisbane, Queensland.

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Rumintha, Wickramasekera & Sebastian, Dipu (2008) Enhancing student learning outcomes in international business using audio visual case studies. In 11th International Conference on Experiential Learning : the Identity of Experience : Challenges for Experiential Learning, 8-12 December 2008, University of Technology Sydney, Sydney.

Rundle-Thiele, Sharyn & Kuhn, Kerri-Ann (2007) Do perceptions mirror reality? Student perceptions of learning versus grade outcomes. In Academy of Marketing Conference, London, UK: Kingston University.

Rundle-Thiele, Sharyn & Kuhn, Kerri-Ann (2007) The ‘Get Marketer Challenge’: Engaging first year students in an introductory marketing course. In Proceedings of the 10th Pacific Rim First Year in Higher Education Conference 2007, Brisbane, Australia.

Russell-Bennett, Rebekah (2012) Designing a self-service technology to increase self-efficacy and maintain breastfeeding. In Kubacki, Krzysztof & Rundle-Thiele, Sharyn (Eds.) Conference Proceedings, Delve Deeper, Department of Marketing, Griffith Business School, Brisbane, QLD, pp. 204-205.

Russell-Bennett, Rebekah, Gallegos, Danielle, & Drennan, Judy (2009) Applying brand equity to the social product of breastfeeding. In Academy of Marketing Annual Conference 2009, 7-9 July 2009, Leeds Metropolitan University, Leeds.

287

Russell-Bennett, Rebekah & Golledge, Andrew H. (2009) An investigation of cross-cultural differences in binge-drinking perceptions and behaviours. In Proceedings of Australia and New Zealand Marketing Academy Conference, 30 November - 2 December 2009, Crown Promenade Hotel, Melbourne. (In Press)

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Russell-Bennett, Rebekah, Hartel, Charmine, Russell, Kay, & Previte, Josephine (2012) It's all about me! Emotional ambivalence Gen-Y blood-donors. In Mickelsson, Jacob & Helkkula, Anu (Eds.) Proceedings from the AMA SERVSIG Internaitional Service Research Conference, Hanken School of Economics, Helsinki, Finland, p. 43.

Russell-Bennett, Rebekah, Hogan, Steve, & Perks, Keith (2010) A qualitative investigation of socio-cultural factors influencing binge-drinking : a multi-country study. In Australian and New Zealand Marketing Conference : Doing More With Less (ANZMAC 2010), 29 November - 1 December 2010, Christchurch, New Zealand.

729

Russell-Bennett, Rebekah, Keeffe, Dominique A., & Tombs, Alastair (2008) The mediating role of emotions on service recovery, blame and customer behaviour. In European Marketing Academy Conference, 27-30 May 2008, University of Brighton, Brighton.

151

Russell-Bennett, Rebekah & Neale, Larry (2009) Social networking : investigating the features of Facebook application. In Academy of Marketing Annual Conference 2009, 7-9 July 2009 , Leeds Metropolitan University, Leeds.

299

Russell-Bennett, Rebekah & Neale, Larry (2010) The relationship between strategic positioning and perceived value of social networking sites. In American Marketing Association Services Special Interest Group Conference (AMA SERVSIG), 17-19 June 2010, Porto, Portugal.

Russell-Bennett, Rebekah & Rundle-Thiele, Sharyn (2008) QUTopia : assessing the effectiveness of student operated business for a simulated world. In Academy of Marketing Annual Conference, 8-10 July, 2008, The Robert Gordon University, Aberdeen. (Unpublished)

Russell-Bennett, Rebekah, Worthington, Steve, & Hartel, Charmine (2009) One size doesn't fit all. Exploring marketing strategies for influencing three dimensions of brand loyalty. In Proceedings of the Academy of Marketing Conference 2009, Leeds Metropolitan University.

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Russell-Bennett, Rebekah, Zainuddin, Nadia, & Previte, Josephine (2012) The "free-factor" impact on value in health services. In Mickelsson, Jacob & Helkkula, Anu (Eds.) Proceedings from the AMA SERVSIG Internaitional Service Research Conference, Hanken School of Economics, Helsinki, Finland, p. 81.

Sarri, Rhys & Drennan, Judy (2006) Music purchase behaviour : the effect of emotional loyalty on intention to purchase. In ANZMAC 2006 Conference Proceedings, 4 - 6 December 2006, Brisbane, Queensland,.

308

Seinen, Anita, Simpson, Lynette, & Wood, Leanne (2002) Across.net: An Online System for Mental Health and Community Workers in Rural Australia. In Marshall, S, Taylor, W, & Macpherson, C (Eds.) Refereed Papers from the 4th International Information Technology in Regional Areas Conference, 27-29 August 2002, Rockhampton, Central Queensland.

Sibbick, Joseph B., Previte, Josephine A., & Russell-Bennett, Rebekah (2007) Is government branding ‘just wall paper’ or does it enhance product acceptance : conceptualising brand influence in social marketing. In International Non-profit and Social Marketing Conference, 27-28 September 2007, Brisbane.

341

Simpson, Lynette & Wood, Leanne (2002) Call to ACTT (Advancing Community, Technology and the Third Sector): Issues for Community Organisations. In Johanson, G & Stillman, L (Eds.) Electronic Networking - Building Community Conference Proceedings, 3-5 July 2002, Melbourne, Victoria.

Song, Jinzhu, Drennan, Judy, & Andrews, Lynda (2009) Exploring Chinese consumer's perceptions of using new mobile technology : A qualitative study. In Proceedings of Australia and New Zealand Marketing Academy Conference 2009, Melbourne, Victoria.

150

Spowart, Mitchell & Wickramasekera, Rumintha (2009) Explaining international new venture internationalisation : an innovation adoption mode. In Austalian and New Zealand International Business Academy, 16 - 18 April, 2009, St Lucia, Brisbane, Queensland.

854

Stokes, Robyn (2003) Inter-Organisational Relationships for Events Tourism Strategy Making: Using Convergent Interviews to Refine the Research Issues. In Rachel Kennedy, Dr (Ed.) Celebration of Ehrenberg and Bass: Marketing Discoveries, Knowledge and Contribution, 1-3 December 2003, Adelaide, South Australia.

Stokes, Robyn (2005) Measuring Event Sponsorship Effects in a Government-To-Business (G2B) Relationship Domain. In Purchase, S (Ed.) ANZMAC 2005: Broadening the Boundaries: Conference Proceedings, 5 December - 7 December 2005, Australia, Western Australia, Fremantle.

Stokes, Robyn (2005) Relationship Marketing During Rugby World Cup 2003: A Comparison of Leveraging by an Australian State Government Department and a Private Firm. In Troilo, G (Ed.) Rejuvenating Marketing: Contamination, Innovation, Integration: Proceedings of the 34th European Marketing Academy Conference (EMAC), 24 May - 27 May 2005, Italy, Milan.

Stokes, Robyn & Tkaczynski, Aaron (2005) All That Jazz! Festival-Specific Predictors of Service Quality, Satisfaction and Repurchase Intent. In Purchase, S (Ed.) ANZMAC 2005: Broadening the Boundaries: Conference Proceedings, 5 December - 7 December 2005, Australia, Western Australia, Fremantle.

Tan, Alvin, Brewer, Paul, & Liesch, Peter (2008) Constructing an Internationalisation Readiness Index. In Proceedings of AIB 2008 Annual Meeting : Knowledge Development and Exchange in International Business Networks, Academy of International Business, Universitá Bocconi, Milan.

363

Tan, Alvin, Brewer, Paul, & Liesch, Peter (2010) Measuring export readiness using a multiple-item index. In 2010 European International Business Academy (EIBA) conference, 9 - 11 December, 2010, Porto, Portugal.

335

Tan, Alvin, Liesch, Peter, & Brewer, Paul (2005) Analysing the internationalisation readiness of firms. In Proceedings of 31st EIBA Annual Conference : Landscapes and Mindscapes in a Globalised World, BI Norwegian School of Management, Oslo.

288

Tsui-Yii, Shih & Wickramasekera, Rumintha (2006) An Empirical Exploration of SMEs Within the Electronic Industry in Taiwan. In Rose, E (Ed.) ANZIBA 2006 Abstracts and Programme, 16 - 18 November 2006, New Zealand, Wellington.

Tsui-Yii, Shih & Wickramasekera, Rumintha (2006) An Exploration of the Electronic Industry in Taiwan: Factors Perceived to Enhance or Inhibit Export Market Expansion. In Chan, T, Cui, G, & Hau, A (Eds.) Proceedings of the 2006 AIB Southeast Asia Regional Conference, 7 - 9 December 2006, Thailand, Bangkok.

Vaidya, Kishor, Sajeev, A. S. M., Johnston, Judy, & Cox, Michael A. (2008) Assimilation of public procurement innovation : an empirical analysis in light of transaction cost theory. In Annual Conference of International Purchasing and Supply Education and Research Association, 9-12 March 2008, Perth, Western Australia.

185

Venkatachalam, Nagarajan, Fielt, Erwin, Rosemann, Michael, & Mathews, Shane W. (2012) Small and medium enterprises sourcing software as a service – a dynamic perspective on IS capabilities. In Duong, Duc A., Myers, Michael D., & Dong, Thuy B.T. (Eds.) Proceedings of The 16th Pacific Asia Conference on Information Systems 2012 (PACIS 2012), Caravelle Hotel, Ho Chi Minh City.

Voola, Ranjit, Bougoure, Ursula, & Fry, Marie-Louise (2005) Modeling the effects of strategic flexibility, organisational learning on e-business adoption and competitive advantage : an empirical investigation. In Proceedings of The 34th European Marketing Academy Conference, European Marketing Academy Conference, Milan.

Wallace, Michelle, Sheldon, Neroli, Lings, Ian, & Cameron, Roslyn (2010) Attraction and image for the Australian rail industry. In Proceedings of British Academy of Management Conference 2010, University of Sheffield, Sheffield.

145

Waller, David, Mortimer, Kathy, Dickinson, Sonia, & Kerr, Gayle (2009) On-line consumer empowerment and the advertising self-regulation process. In Proceedings of the American Academy of Advertising 2009 Asia-Pacific Conference, Beijing, China.

195

Weeks, Clinton, Cornwell, Bettina, & Humphreys, Michael (2006) Empirical support for an item and relational conceptualization of sponsorship. In Pechmann, Cornelia & Price, Linda (Eds.) 33rd Annual Conference of the Association for Consumer Research, Association for Consumer Research , Antonio, TX, pp. 312-313.

Weeks, Clinton, Cornwell, T. Bettina, & Drennan, Judy (2007) Using the Internet to leverage sponsorships. In Proceedings of the ANZMAC 2006 Conference Proceedings, ANZMAC, Queensland University of Technology, Brisbane, Queensland.

Wickramasekera, Rumintha (2006) An Exploration of Emerging Factors Influencing the Market Development of Australian Wineries. In Martin, J (Ed.) Referred Proceedings of the 30th Annual Conference of the Australian and New Zealand Regional Science Association International, 26 - 29 September 2006, Australia, Victoria, Beechworth.

Wickramasekera, Rumintha (2006) Interactive Experiential Teaching and Learning in International Business - An Australian Focus. In Klein, H (Ed.) WACRA Conference Proceedings: Interactive Learning: The Next Generation, 2 - 6 July 2006, Australia, Queensland, Brisbane.

Wickramasekera, Rumintha, Bamberry, Geoff, & Sabestian, Dipu (2009) Enhancing Student Learning in Large Undergraduate Clasees by Using Audio-visual Case Studies. In Proceedings of the 2009 Australia and New Zealand International Business Academy Conference, Brisbane, Queensland.

Wickramasekera, Rumintha & Bianchi, Constanza (2011) Management characteristics and the decision to internationalize : Exploration of exporters vs. non-exporters within the Chilean wine industry. In The Fourth International Conference on Strategic Management in Latin America, January 13-14, 2011, Bogota, Colombia.

Wickramasekera, Rumintha & Sebastian, Dipu (2008) Enhancing student learning outcomes in international business using audio visual case studies. In 11th International Conference on Experiential Learning, 8-12 December 2008, University of Technology Sydney, Sydney. (Unpublished)

131

Wilson, Katrina & Wong, Su Mon (2003) Key Determinants of Successful Marketing Strategy Implementation. In Rachel Kennedy, Dr (Ed.) Celebration of Ehrenberg and Bass: Marketing Discoveries, Knowledge and Contribution, 1-3 December 2003, Adelaide, South Australia.

Wiyanto, Tifani, Luck, Edwina M., & Mathews, Shane W. (2011) From cyber to cyborg : The influence of motivation and personality traits on the merging of consumer and technology. In Marketing in the Age of Consumerism : Jekyll or Hyde?, Australia & New Zealand Marketing Academy , Perth, Australia.

188

Wong, Su Mon (2006) Encyclopaedia Britannica. In Klein, H (Ed.) WACRA Conference Proceedings: Interactive Learning: The Next Generation, 2 - 6 July 2006, Australia, Queensland, Brisbane.

Xavier, Robina J., Mehta, Amisha M., & Johnston, Kim A. (2003) Trends in public relations campaign research : an analysis of research methods used by public relations practitioners in campaign development. In Proceedings Designing Communication for Diversity : Australia and New Zealand Communication Association, Australia and New Zealand Communication Association, Brisbane, Queensland.

Xavier, Robina J. & Patel, Amisha M. (2004) Accountability through objective setting : an evaluation of program objectives in advertising and marketing communication. In Australian and New Zealand Marketing Academy Conference, 29 November - 1 December 2004, Wellington, New Zealand. (Unpublished)

206

Xavier, Robina J., Patel, Amisha M., & Johnston, Kim A. (2004) Are we really making a difference? The gap between outcomes and evaluation research in public relations campaigns. In ANZCA Annual Conference : Making a Difference, 7-9 July 2004, University of Sydney, Sydney. (Unpublished)

492

Zainuddin, Nadia, Previte, Josephine, & Russell-Bennett, Rebekah (2009) A qualitative investigation of sources of value in social marketing from the lens of a public health service. In Proceedings from Australian and New Zealand Marketing Academy Conference 2009: Sustainable Management and Marketing, Promaco Conventions, Melbourne, Australia, pp. 1-7.

664

Zainuddin, Nadia & Russell-Bennett, Rebekah (2010) Why perform pro-social behaviours? Understanding the key sources of perceived value in preventative health services. In Russell-Bennett, Rebekah (Ed.) Connecting Thought and Action: proceedings of the 2010 International Nonprofit and Social Marketing Conference, Faculty of Business, Queensland University of Technology, Brisbane, QLD, pp. 229-233.

Zainuddin, Nadia, Russell-Bennett, Rebekah, & Previte, Josephine (2009) Value in Social Marketing : A Qualitative exploration within government health services. In Proceedings of the 2009 International Nonprofit and Social Marketing Conference (INSM), Victoria Law School, Melbourne, Victoria.

Zainuddin, Nadia, Russell-Bennett, Rebekah, & Previte, Josephine A. (2008) Describing value in a social marketing service : what is it and how is it influenced? In International Nonprofit and Social Marketing Conference : Partnerships, Proof and Practice, 15-16 July 2008, University of Wollongong, New South Wales.

Zainuddin, Nadia, Russell-Bennett, Rebekah, & Previte, Josephine A. (2008) How is value created? A process model for value creation in government social marketing services. In World Social Marketing Conference, 29-30 September 2008, Brighton ; Hove City.

152

Zhang, Olivia, Kerr, Gayle F., & Drennan, Judy (2008) Consumer power types in an Australian online brand community. In ANZMAC 2008, 1-3 December 2008, University of Western Sydney, Sydney.

207

van Dessel, Maria (2008) Challenging mainstream survey research methods : an addition to the researcher's toolbox using a mixed-mode approach. In ANZMAC 2008, 1-3 December 2008, University of Western Sydney, Sydney.

van Dessel, Maria (2011) Measuring literalism and symbolism in advertisements : scale development and validation. In The Proceedings of the American Academy of Advertising (AAA) 2011 Asia-Pacific Conference, American Academy of Advertising (AAA) , Brisbane, QLD.

van Dessel, Maria (2005) The ZMET Technique: A New Paradigm for Improving Marketing and Marketing Research. In Purchase, S (Ed.) ANZMAC 2005: Broadening the Boundaries: Conference Proceedings, 5 December - 7 December 2005, Australia, Western Australia, Fremantle.

104

van Dessel, Maria & Kelly, Louise (2011) Can we teach advertising students to think? Strategies to engage student thinking. In AAA 2011Asia-Pacific Conference, 8-10 June 2011, Brisbane, QLD.

Conference Item

Neale, Larry, Filo, Kevin, & Funk, Daniel (2007) Corporate social responsibility and sport event sponsorship. In ANZMAC 2007, 3-5 December 2007, University of Otago, Dunedin. (Unpublished)

1,908

Neale, Larry & McDonald, Heath (2008) Examining the antecedents and consequences of ritualized fan behavior [Abstract]. In Summer American Marketing Association Conference, 8-11 August 2008 , San Diego, California.

Neale, Larry, Murphy, Jamie, & Forrest, Edward (2006) Broadening the boundaries of academic publication : a follow-up and suggestion. In Proceedings of ANZMAC 2006 Conference, 4-6 December 2006, Queensland University of Technology, Brisbane. (Unpublished)

123

van Dessel, Maria (2007) The role of alternative message strategies in advertising performance : challenges to the B2B marketing paradigm. In 2007 QUT Faculty of Business Research Student Colloquium, September 2007, Brisbane, QLD.

Report

Flew, Terry, Bruns, Axel, Collis, Christy, Luck, Edwina M., Jackson, Margaret, O'Donnell, Jonathan, et al. (2009) Audience and Market Foresight Trends and Foresight in Digital Media.

675

QUT Thesis

Amir, Sabrina (2009) The influence of national culture on communication practices : a case study on Malaysian organisation. Masters by Research thesis, Queensland University of Technology.

967

Chen, Chia-Hung (2006) Word-of-mouth information gathering : an exploratory study of Asian international students searching for Australian higher education services. Masters by Research thesis, Queensland University of Technology.

1,372

Chen, Chien-Hung (2012) The rise of co-creative consumers : user experience sharing behaviour in online communities. PhD thesis, Queensland University of Technology.

382

Chiu, Wei-Yi (2011) The analysis of social capital in online social communities. Masters by Research thesis, Queensland University of Technology.

305

Chou, Yun-Hsin (2012) Servicescape symbolism. PhD thesis, Queensland University of Technology.

Cross, Emily L. (2004) Investigating The Discrepancy Between Theory And Empirical Research In Knowledge Transfer And Innovation. Masters by Research thesis, Queensland University of Technology.

361

Devine, Michael Joseph (2010) The dynamic processes of visual, corporate, and organisational identity : an exploratory study. Masters by Research thesis, Queensland University of Technology.

299

Dougall, Elizabeth Kathleen (2005) The ecology of public opinion environments and the evolution of organisation-activist relationship: a comparative case study of Australia's major banks, 1981-2001. PhD thesis, Queensland University of Technology.

673

Fry, Marie-Louise (2006) Message processing of fear-based anti-drink driving advertisements. PhD thesis, Queensland University of Technology.

1,697

Hall, Michelle Louise (2008) Shop local : building a 'local' tribe through consumption experiences in servicescapes. Masters by Research thesis, Queensland University of Technology.

701

Huang, Chih-Hsuan (2009) Investigating relationships between relationship quality, customer loyalty and cooperation : an empirical study of convenience stores' franchise chain systems in Taiwan. Masters by Research thesis, Queensland University of Technology.

690

Johnston, Kim Amanda (2011) The influence of cultural selection on strategic communication. PhD thesis, Queensland University of Technology.

606

Keeffe, Dominique Alexi (2010) Consumer misbehaviour during professional service encounters. PhD thesis, Queensland University of Technology.

447

Kelly, Louise (2008) Teenagers' perceptions of advertising in the online social networking environment : an exploratory study. Masters by Research thesis, Queensland University of Technology.

4,715

Kelly, Patricia (2006) Towards Globo Sapiens : using reflective journals to prepare engineering students able to engage with sustainable futures. PhD thesis, Queensland University of Technology.

1,259

Kuhn, Kerri-Ann (2008) The impact of brand and product placements in electronic games. PhD thesis, Queensland University of Technology.

408

Macpherson, Elizabeth Letitia (2010) The impact of managers' characteristics on the use of public relations strategy : an exploratory study in Queensland schools. Masters by Research thesis, Queensland University of Technology.

638

Mahyari, Parisa (2010) The effectiveness of marketing communication within the immersive environment. Masters by Research thesis, Queensland University of Technology.

1,944

Mathews, Shane William (2009) Internetalisation : the Internet's influence on international market growth in the firm's outward internationalisation process. PhD thesis, Queensland University of Technology.

2,330

Moore, Simon Scott (2004) Perceived performance risk and its influence on Abandoned Cart Syndrome (ACS) - An exploratory study. Masters by Research thesis, Queensland University of Technology.

649

Mulcahy, Natasha (2005) Investigating the relationship between consumer societal knowledge and the purchase of socially-conscious products: Testing the assumptions of the societal marketing concept. Masters by Research thesis, Queensland University of Technology.

1,784

Murdy, Samantha (2012) Travel context : development of a model to measure destination brand performance across different travel situations. PhD thesis, Queensland University of Technology.

Pace, John (2003) Dromoecology: ecological meaning in the age of hypercapitalism. Masters by Research thesis, Queensland University of Technology.

398

Patel, Amisha Madhuri Annand (2011) Crisis communication under transformative change : the emergent context and roles of primary and secondary organisations. PhD thesis, Queensland University of Technology.

310

Previte, Josephine (2005) Understanding everyday internet experiences: Applications to social marketing theory and practice. PhD thesis, Queensland University of Technology.

1,170

Saleh, Md. Abu (2006) Antecedents of commitment to an import supplier. PhD thesis, Queensland University of Technology.

4,804

Shamsuddoha, A. K. (2005) Antecedents of firm export performance: the role of export promotion programs. PhD thesis, Queensland University of Technology.

802

Song, Jinzhu (2010) Consumers’ intentions to adopt 3G in regional cities in China : a comparative study. PhD thesis, Queensland University of Technology.

318

Zainuddin, Nadia (2011) Value co-creation in social marketing wellness services. PhD thesis, Queensland University of Technology.

219

Zhang, Jie (Olivia) (2008) The exploration of consumer power in online brand communities : a comparison case study in Australia and China. Masters by Research thesis, Queensland University of Technology.

2,009

van Dessel, Maria Margarita (2010) The effectiveness of literalism-symbolism in business-to-business advertising. PhD thesis, Queensland University of Technology.

339

Thesis

Neale, Larry (2007) Toward a better understanding of uncommon loyalty. PhD thesis, University of Western Australia.

1,015

Working Paper

McGregor-Lowndes, Myles (1998) An examination of recent taxation amendments, corporate law reforms and Queensland legislative reforms affecting nonprofit organisations. [Working Paper]

Radbourne, Jennifer (1993) Power through influence : the evolution of arts management in Australia. [Working Paper]

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