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Number of items: 36.

Book

Huang, Marvin, McDonnell, John, & Beatson, Amanda T. (2010) Establishing a quality franchise relationship in Taiwan : Investigating relationships between relationship quality, loyalty and cooperation. VDM Verlag Dr Muller Aktiengesellschaft and Co. KG, Germany.

Russell-Bennett, Rebekah & Beatson, Amanda T. (Eds.) (2006) 2006 Faculty of Business Research Student's Colloquium - Research Across Boundaries: Enhancing Research. Faculty of Business, Queensland University of Technology, Brisbane, Qld..
Number of full-text downloads 466

Book Chapter

Beatson, Amanda T., Russell-Bennett, Rebekah, & Hartel, Charmine E.J. (2011) Affective events theory as a framework for understanding third-party consumer complaints. In Härtel, C.E.J., Ashkanasy, N.M., & Zerbe, W.J. (Eds.) What Have We Learned? : Ten Years On. Emerald Group Publishing Limited, Bingley, pp. 167-195.

Journal Article

McDonnell, John, Beatson, Amanda T., & Huang, Chih-Hsuan (2011) Investigating relationships between relationship quality, customer loyalty and cooperation : an empirical study of convenience stores' franchise chain systems. Asia Pacific Journal of Marketing and Logistics, 23(3), pp. 367-385.
Number of full-text downloads 242

Beatson, Amanda T. (2010) Self-service technology and the moderating effects of consumer characteristics. International Journal of Services Technology and Management, 14(2/3), pp. 278-302.
Number of full-text downloads 106

Lee, Nick, Beatson, Amanda T., & Lin, Yuh-Jiin (2010) Stereotypes of Taiwanese salespeople at the service interface. International Journal of Services Technology and Management, 14(2/3), pp. 217-232.
Number of full-text downloads 22

Lee, Nick, Beatson, Amanda, Garrett, Tony, Lings, Ian, & Zhang, Xi (2009) A study of the attitudes towards unethical selling amongst Chinese salespeople. Journal of Business Ethics, 88(S3), pp. 497-515.
Number of full-text downloads 215
Number of citations in Scopus 10
Number of citations in Web of Science® 6

Kerr, Gayle F., Johnston, Kim A., & Beatson, Amanda T. (2008) A framework of corporate social responsibility for advertising accountability: The case of Australian government advertising campaign. Journal of Marketing Communications, 14(2), pp. 155-169.
Number of citations in Scopus 3

Rudd, John, Greenley, Gordon, Beatson, Amanda T., & Lings, Ian (2008) Strategic planning and performance : extending the debate. Journal of Business Research, 61(2), pp. 99-108.
Number of citations in Scopus 32
Number of citations in Web of Science® 28

Beatson, Amanda T., Lings, Ian, & Gudergan, Siegfried (2008) Employee behaviour and relationship quality : impact on customers. The Service Industries Journal, 28(2), pp. 211-223.
Number of full-text downloads 1,979
Number of citations in Scopus 13
Number of citations in Web of Science® 11

Beatson, Amanda T., Gudergan, Siegfried, & Lings, Ian (2008) Managing service staff as an organizational resource : implications for customer service provision. Services Marketing Quarterly, 29(4), pp. 25-41.
Number of full-text downloads 120
Number of citations in Scopus 1

Beatson, Amanda T., Gudergan, Siegfroed, & Lings, Ian (2008) Service staff attitudes, organisational practices and performance drivers. Journal of Management and Organization, 14(2), pp. 168-179.
Number of full-text downloads 192
Number of citations in Scopus 10
Number of citations in Web of Science® 8

Lings, Ian, Beatson, Amanda T., & Gudergan, Siegfried (2008) The impact of implicit and explicit communications on frontline service delivery staff. The Service Industries Journal, 28(10), 1431 -1443.
Number of citations in Scopus 3

Beatson, Amanda T. & Coote, Leonard V. (2007) Self-service technology and the service encounter. The Service Industries Journal, 27(1), pp. 75-89.
Number of citations in Scopus 22
Number of citations in Web of Science® 11

Beatson, Amanda T., Coote, Leonard V., & Rudd, John (2006) Determining consumer satisfaction and commitment through self-service technology and personal service usage. Journal of Marketing Management, 22, pp. 853-882.
Number of full-text downloads 783

Fisher, Greg & Beatson, Amanda T. (2002) The impact of culture on self-service on technology adoption in the hotel industry. International Journal of Hospitality and Tourism Administration, 3(3), pp. 59-77.
Number of full-text downloads 2,057

Conference Paper

Beatson, Amanda T., McDonnell, John, & Huang, Chih-Hsuan (2011) Investigating relationships between relationship quality, customer loyalty and cooperation : an empirical study of convenience stores' franchise chain systems. In Australian and New Zealand Marketing Academy Conference 2009, 30 November - 2 December 2009, Melbourne, VIC.
Number of full-text downloads 15

McNamara, Judith, Larkin, Ingrid K., & Beatson, Amanda (2010) Using poster presentations as assessment of work integrated learning. In Proceedings of the Australian Collaborative Education Network National Conference, Perth, 2010, Australian Collaborative Education Network (ACEN) Incorporated, Curtin University of Technology, Perth.
Number of full-text downloads 1,602

Larkin, Ingrid K. & Beatson, Amanda T. (2010) Assessing and learning in internships: Reflecting on pedagogy and progress. In International Conference on Work Related Learning : "University-Industry Collaboration for Real Life Education" 2010 World Association of Collaborative Education (WACE) Conference, 3 - 5 February, 2010, Hong Kong.
Number of full-text downloads 142

Beatson, Amanda T. & Larkin, Ingrid K. (2010) Developing reflective practitioners online: The business of blogs in work integrated learning. In International Conference on Work Related Learning : "University-Industry Collaboration for Real Life Education" 2010 World Association of Collaborative Education (WACE) Conference, 3 - 5 February, 2010, Hong Kong.
Number of full-text downloads 181

McNamara, Judith, Larkin, Ingrid K., & Beatson, Amanda T. (2009) Authentic assessment of work integrated learning. In Australian Technology Network Assessment Conference 2009, 19-20 November 2009, RMIT University, Melbourne.
Number of full-text downloads 346

Gray, Brendan, Carr, Anna, & Beatson, Amanda T. (2007) Choosing Between Right and Right. In 2007 Australia And New Zealand Marketing Academy Conference (ANZMAC), 3-5 December 2007, Dunedin, New Zealand.
Number of full-text downloads 614

Beatson, Amanda T., Coote, Leonard V., & Drennan, Judy (2007) High tech versus high touch : consumer impressions of service delivery experiences. In The 36th European Marketing Academy Conference, 22-25 May 2007, Reykjavik University, Reykjavik. (Unpublished)
Number of full-text downloads 58

Lee, Nick, Beatson, Amanda, Taylor, Paul, & Durden, Geoff (2007) The effect of salesperson stereotype activation on consumer emotional profiles and cognition. In The 36th European Marketing Academy Conference, 22-25 May 2007, Reykjavik University, Reykjavik. (Unpublished)
Number of full-text downloads 154

Lings, Ian, Beatson, Amanda, & Gudergan, Siggi (2006) The Impact of Internal Market Orientation on Staff Service Behaviours. In Egan, J & Baines, P (Eds.) Academy of Marketing Conference, 3 - 6 July 2006, United Kingdom, England, London.
Number of full-text downloads 88

Beatson, Amanda, Coote, Len, & Drennan, Judy (2006) Self-Service Technology, Satisfaction and Consumer Retention. In Avlonitis, G, Papavassiliou, N, & Papastathopoulou, P (Eds.) Conference Proceedings of the 35th EMAC Conference, 23 - 26 May 2006, Greece, Athens.
Number of full-text downloads 144

Johnston, Kim A. & Beatson, Amanda T. (2005) Managerial Conceptualisation of Corporate Social Responsibility : An Exploratory Study. In Purchase, Sharon (Ed.) Australia New Zealand Marketing Academy Conference, Dec 3-9 2005, Perth, Western Australia.
Number of full-text downloads 1,861

Beatson, Amanda T., Lings, Ian, Rudd, John, Lee, Nick, & Souchen, Anne (2005) Self-service technology, consumer satisfaction and consumer commitment : a multigroup investigation. In 5th Academy of Marketing Biennial Conference, 5-7 July 2005, Dublin Institute of Technology, Dublin.
Number of full-text downloads 145

Lee, Nick, Beatson, Amanda T., Cadogan, John, Souchon, Anne, & Lin, Yuh-Jinn (2005) Stereotypes of salespeople in Taiwan : an empirical examination and research agenda. In 2005 Academy of Marketing Conference, 5-7 July 2005, Dublin Institute of Technology, Dublin.
Number of full-text downloads 79

Beatson, Amanda T., Lings, Ian, Rudd, John, Souchon, Anne, & Cadogan, John (2005) An exploration of a metaconstruct of relationship quality. In Proceeding of the 5th Academy of Marketing Biennial Conference, 5-7 July 2005, Dublin Institute of Technology, Dublin.
Number of full-text downloads 37

Beatson, Amanda T. & Lings, Ian (2005) An exploration of frontline staff service orientated behaviours. In Proceeding of Australia and New Zealand Marketing Academy Conference, 5-7 December 2005, Fremantle, WA.
Number of full-text downloads 101

Beatson, Amanda T. & Lings, Ian (2004) The impact of service orientation on relationship quality and future intentions. In Australian and New Zealand Marketing Academy Conference, 29 November-1 December 2004, Wellington.
Number of full-text downloads 118

Beatson, A. T., Coote, L., & Rudd, J. (2004) The use of technology-based self-service on assessments of consumer satisfaction and consumer commitment. In European Marketing Academy Conference, 18-21 May 2004, Murcia, Spain.
Number of full-text downloads 183

Beatson, Amanda T. (2003) E-marketing : the impact of self-service technology on consumer satisfaction and consumer commitment. In Academy of Marketing Conference, 8-10 July 2003, Aston University, Aston.
Number of full-text downloads 255

Beatson, Amanda T. & Coote, Leonard V. (2002) Attributes of service delivery modes and their impact on consumer satisfaction. In Australia and New Zealand Marketing Academy Conference, 3-5 December 2002, Melbourne.
Number of full-text downloads 193

Beatson, Amanda & Coote, Leonard V. (2002) Measuring Consumer Loyalty : the loyalty orientation scale. In European Marketing Academy Conference, 28-31 May, 2002, Braga, Portugal.
Number of full-text downloads 280

This list was generated on Sat Apr 12 07:32:54 2014 EST.