Browse By Person: Browning, Vicky
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Number of items: 9.
Book Chapter
Browning, Victoria & Delahaye, Brian L. (2011) Enhancing workplace learning through collaborative HRD. In Clarke, Marilyn (Ed.) Readings in HRM and Sustainability. Tilde University Press, Prahran, pp. 36-50.
Journal Article
Browning, Victoria, So, Kevin, & Sparks, Beverley (2013) The influence of online reviews on consumers’ attributions of service quality and control for service standards in hotels. Journal of Travel and Tourism Marketing, 30(1-2), pp. 23-40.
Sparks, Beverley & Browning, Victoria (2011) The impact of online reviews on hotel booking intentions and trust. Tourism Management, 32(6), pp. 1310-1323.
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128 7Sparks, Beverley & Browning, Victoria (2010) Complaining in cyberspace : the motives and forms of hotel guests’ complaints online. Journal of Hospitality Marketing & Management, 19(7), pp. 797-818.
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6Browning, Victoria, Edgar, Fiona, Gray, Brendan, & Garrett, Tony (2009) Realising competitive advantage through HRM in New Zealand service industries. The Service Industries Journal, 29(6), pp. 741-760.
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180 13 11Browning, Victoria (2008) An exploratory study into deviate behaviour in the service encounter : how and why front-line employees engage in deviant behaviour. Journal of Management and Organization, 14(4), pp. 451-471.
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3Browning, Victoria (2006) The relationship between HRM practices and service behaviour in South African service organizations. International Journal of Human Resource Management, 17(7), pp. 1321-1338.
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142 12 9Conference Paper
Bish, Adelle, Newton, Cameron J., Browning, Victoria, O'Connor, Peter, & Anibaldi, Renata (2012) An exploration of the professional competencies required in engineering asset management. In 26th Annual Australian and New Zealand Academy of Management Conference : Managing for Volatility and Instability, 5 -7 December 2012, Perth, WA.
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30Browning, Victoria (2011) Navigating a complex organizational landscape : leadership challenges and practices. In British Academy of Management Conference : Building and Sustaining High Performance Organisations in a Challenging Environment, 13–15 September 2011, Aston University, United Kingdom.
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