Browse By Person: Chakraborty, Ayon
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Number of items: 16.
Chakraborty, Ayon & Tan, Kay Chuan (2012) Qualitative and quantitative analysis of six sigma in service organizations. In Aized, Tauseef (Ed.) Total Quality Management and Six Sigma. InTech, Croatia, pp. 247-286.
Kay Chuan, Tan, Goudarzlou, Atarod, & Chakraborty, Ayon (2010) A bibliometric analysis of service research from Asia. Managing Service Quality, 20(1), pp. 89-101.
Tan, Kay Chuan & Chakraborty, Ayon (2009) Room for improvement : hotel giant resorts to Six Sigma to improve operations. Six Sigma Forum Magazine, 9(1), pp. 20-24.
Chakraborty, Ayon & Kay Chuan, Tan (2009) An exploratory qualitative and quantitative analysis of Six Sigma in service organizations in Singapore. Management Research News, 32(7), pp. 614-632.
Chakraborty, Ayon & Kay Chuan, Tan (2007) The current state of six sigma application in services. Managing Service Quality, 17(2), pp. 194-208.
Chakraborty, Ayon & Stewart, Glenn (2012) Strategy taxonomy and classification system development : study of two state governments. In Foo, Say Wei & Tumiran, ? (Eds.) Proceedings of the 2012 IEEE International Conference on Management of Innovation and Technology (ICMIT), IEEE, Indonesia, pp. 140-145.
Chakraborty, Ayon & Leyer, Michael (2011) Developing a framework for Six Sigma in financial service institutions : empirical evidence from expert interviews. In Proceedings of the 2011 IEEE International Conference on Industrial Engineering and Engineering Management, IEEE, Furama RiverFront Hotel, Singapore, pp. 799-803.
Leyer, Michael & Chakraborty, Ayon (2011) Implementing a six sigma initiative in financial service companies. In Proceedings of the 2011 IEEE ICQR, IEEE, Chaophya Park Hotel, Bangkok, pp. 521-525.
Chakraborty, Ayon & Stewart, Glenn (2011) Public sector strategy classification system for shared service identification. In AMCIS 2011 Proceedings, AIS Electronic Library (AISeL), Detroit, Michigan.
Stewart, Glenn & Chakraborty, Ayon (2010) Service identification through value chain analysis and prioritization. In Proceedings of the 16th Americas Conference on Information Systems : Sustainable IT Collaboration around the Globe, Association for Information Systems (AIS), Lima, Peru.
Stewart, Glenn & Chakraborty, Ayon (2010) Strategy content analysis for service identification : a case study on government agencies. In 5th Conference on Qualitative Research in IT, 29-30 November 2010, Queensland University of Technology, Brisbane, Qld. (Unpublished)
Chakraborty, Ayon & Tan, Kay Chuan (2008) Case study analysis of six sigma in Singapore service organizations. In Proceedings of : ICSSSM'08 : Fifth International Conference on Service Systems and Service Management, IEEE, Melbourne, Vic, pp. 128-133.
Chakraborty, Ayon & Tan, Kay Chuan (2007) A survey on six sigma implementation in Singapore service industries. In Proceedings of the IEEE International Conference on Industrial Engineering and Engineering Management, 2007, IEEE, Furama River Front, Singapore, pp. 1428-1432.
Usman , Asad, Chakraborty, Ayon, & Chuan, Kay Chuan (2006) Comparative study of DFSS in product and service innovation. In Proceedings Asian Network for Quality Congress 2006 Singapore, ANQ, Singapore.
Chakraborty, Ayon & Tan, Kay Chuan (2006) The extent of six sigma methodologies usage in services. In Second European Conference on Management of Technology (EuroMOT 2006), 10-12 September 2006, Aston Business School, Birmingham.
Chakraborty, Ayon & Tan, Kay Chuan (2006) Applying six-sigma in the service industry: a review and case study in call center services. In Proceedings 2006 IEEE International Conference on Management of Innovation and Technology, IEEE, Singapore, pp. 728-732.