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Number of items: 45.

Book Chapter

Wallace, Michelle, Lings, Ian, Cameron, Roslyn, & Sheldon, Neroli (2014) Attracting and Retaining Staff : The Role of Branding and Industry Image. In Harris, Roger & Short, Tom (Eds.) Workforce Development : Perspectives and Issues. Springer, United States of America, pp. 19-36.

Wallace, Michelle, Sheldon, Neroli, Cameron, Roslyn, & Lings, Ian (2014) What do young Australian engineers want? Strategies to attract this talent to less glamorous industries. In Short, Tom & Harris, Roger (Eds.) Workforce Development : Strategies and Practices. Springer, Singapore, pp. 33-44.

Journal Article

Lings, Ian, Durden, Geoffrey, Lee, Nick, & Cadogan, John W. (2014) Socio-emotional and operational demands on service employees. Journal of Business Research, 67(10), pp. 2132-2138.
Number of citations in Scopus 1
Number of citations in Web of Science® 1

Karanges, Emma R., Beatson, Amanda, Johnston, Kim A., & Lings, Ian (2014) Optimizing employee engagement with internal communication : a social exchange perspective. Journal of Business Market Management, 7(2), pp. 329-253.
Number of full-text downloads 45

Bianchi, Constanza, Pike, Steven D., & Lings, Ian (2014) Investigating attitudes towards three South American destinations in an emerging long haul market using a model of consumer-based brand equity (CBBE). Tourism Management : Research, Policies, Practice, 42, pp. 215-223.

Fazal e Hasan, Syed, Lings, Ian N., Neale, Larry, & Mortimer, Gary (2014) The role of customer gratitude in making relationship marketing investments successful. Journal of Retailing and Consumer Services, 21(5), pp. 788-796.

Louviere, Jordan, Lings, Ian, Islam, Towhidul, Gudergan, Siegfried, & Flynn, Terry (2013) An introduction to the application of (case 1) best–worst scaling in marketing research. International Journal of Research in Marketing, 30(3), pp. 292-303.
Number of full-text downloads 238
Number of citations in Scopus 3
Number of citations in Web of Science® 2

Wilden, Ralf, Gudergan, Siegfried P., Nielsen, Bo Bernhard, & Lings, Ian (2013) Dynamic capabilities and performance : strategy, structure and environment. Long Range Planning, 46(1-2), pp. 72-96.
Number of full-text downloads 160
Number of citations in Scopus 5
Number of citations in Web of Science® 1

Schuster, Lisa , Drennan, Judy, & Lings, Ian (2013) Consumer acceptance of m-wellbeing services : a social marketing perspective. European Journal of Marketing, 47(9), pp. 1439-1457.
Number of full-text downloads 144
Number of citations in Scopus 2
Number of citations in Web of Science® 1

Wallace, Michelle, Lings, Ian, & Cameron, Roslyn (2012) Industry branding : attracting talent to weaker profile industries. Asia Pacific Journal of Human Resources, 50(4), pp. 483-502.

Pike, Steven D., Murdy, Samantha, & Lings, Ian (2011) Visitor relationship orientation of destination marketing organisations. Journal of Travel Research, 50(4), pp. 443-453.
Number of full-text downloads 503
Number of citations in Scopus 7
Number of citations in Web of Science® 6

Wilden, Ralph, Gudergan, Siegfried, & Lings, Ian (2010) Employer branding : strategic implications for staff recruitment. Journal of Marketing Management, 26(1), pp. 56-73.
Number of citations in Scopus 11

Lings, Ian & Sood, Aarti (2010) Empowerment and role stress in the human interface between the firm and its markets. International Journal of Services Technology and Management, 14(2/3), pp. 233-249.
Number of full-text downloads 123
Number of citations in Scopus 1

Lings, Ian & Greenley, Gordon (2010) Internal market orientation and market-oriented behaviours. Journal of Service Management, 21(3), pp. 321-343.
Number of full-text downloads 402
Number of citations in Web of Science® 7

Lings, Ian & Siegfried, Gudergan (2010) Service employee behaviour : the role of compliance and risk taking. International Journal of Services Technology and Management, 14(2/3), pp. 208-216.

Lee, Nick, Beatson, Amanda, Garrett, Tony, Lings, Ian, & Zhang, Xi (2009) A study of the attitudes towards unethical selling amongst Chinese salespeople. Journal of Business Ethics, 88(S3), pp. 497-515.
Number of full-text downloads 273
Number of citations in Scopus 11
Number of citations in Web of Science® 7

Lings, Ian & Greenley, Gordon (2009) The impact of internal and external market orientations on firm performance. Journal of Strategic Marketing, 17(1), pp. 41-53.
Number of full-text downloads 4,745
Number of citations in Scopus 18

Rudd, John, Greenley, Gordon, Beatson, Amanda T., & Lings, Ian (2008) Strategic planning and performance : extending the debate. Journal of Business Research, 61(2), pp. 99-108.
Number of citations in Scopus 40
Number of citations in Web of Science® 31

Beatson, Amanda T., Lings, Ian, & Gudergan, Siegfried (2008) Employee behaviour and relationship quality : impact on customers. The Service Industries Journal, 28(2), pp. 211-223.
Number of full-text downloads 3,254
Number of citations in Scopus 14
Number of citations in Web of Science® 11

Beatson, Amanda T., Gudergan, Siegfried, & Lings, Ian (2008) Managing service staff as an organizational resource : implications for customer service provision. Services Marketing Quarterly, 29(4), pp. 25-41.
Number of full-text downloads 139
Number of citations in Scopus 1

Beatson, Amanda T., Gudergan, Siegfroed, & Lings, Ian (2008) Service staff attitudes, organisational practices and performance drivers. Journal of Management and Organization, 14(2), pp. 168-179.
Number of full-text downloads 321
Number of citations in Scopus 10
Number of citations in Web of Science® 9

Lings, Ian, Beatson, Amanda T., & Gudergan, Siegfried (2008) The impact of implicit and explicit communications on frontline service delivery staff. The Service Industries Journal, 28(10), 1431 -1443.
Number of citations in Scopus 3

Wang, Paul, Gudergan, Siegfried, & Lings, Ian (2008) The role of product involvement in e-service evaluations. International Journal of Electronic Marketing and Retailing, 2(1), pp. 59-79.
Number of full-text downloads 362
Number of citations in Scopus 1

Lings, Ian N. & Owen, Kate M. (2007) Buying a sponsor's brand : the role of affective commitment to the sponsored team. Journal of Marketing Management, 23(5/6), pp. 483-496.
Number of full-text downloads 703

Lings, Ian & Greenley, Gordon (2005) Measuring internal market orientation. Journal of Service Research, 7(3), pp. 290-305.
Number of full-text downloads 3,335
Number of citations in Scopus 72
Number of citations in Web of Science® 39

Newman, Anouche, Lings, Ian, & Lee, Nick (2005) What’s in a handshake? Exploring business-to-business relational exchange. The Marketing Review, 5(2), pp. 129-144.

Lings, Ian N. (2004) Internal market orientation construct and consequences. Journal of Business Research, 57(4), pp. 405-413.
Number of full-text downloads 1,192
Number of citations in Scopus 80
Number of citations in Web of Science® 49

Lings, Ian (2001) Internal marketing and supply chain management. Journal of Services Marketing, 14(1), pp. 27-43.
Number of full-text downloads 707

Lings, Ian (1999) Balancing internal and external market orientations. Journal of Marketing Management, 15( 4), pp. 239-263.
Number of full-text downloads 3,822

Brooks, Roger, Lings, Ian, & Botschen, Martina (1999) Internal marketing and customer driven wavefronts. The Service Industries Journal, 19(4), pp. 49-67.
Number of full-text downloads 2,981
Number of citations in Scopus 27
Number of citations in Web of Science® 17

Lings, Ian (1999) Managing service quality with internal marketing schematics. Long Range Planning, 32(4), pp. 452-463.
Number of full-text downloads 1,008
Number of citations in Scopus 14
Number of citations in Web of Science® 9

Lings, Ian & Brooks, Roger F. (1998) Implementing and measuring the effectiveness of internal marketing. Journal of Marketing Management, 14(4/5), pp. 325-351.
Number of full-text downloads 3,882

Conference Paper

Murdy, Samantha, Pike, Steven D., & Lings, Ian (2012) The development of a model to measure destination brand performance across travel contexts. In Proceedings of the ANZMAC Conference, ANZMAC, Perth, Western Australia.
Number of full-text downloads 162

Wallace, Michelle, Sheldon, Neroli, Lings, Ian, & Cameron, Roslyn (2010) Attraction and image for the Australian rail industry. In Proceedings of British Academy of Management Conference 2010, University of Sheffield, Sheffield.
Number of full-text downloads 258

Lings, Ian, Durden, Geoff, & Souchon, Anne (2010) Risky business : making decisions off the cuff. In Proceedings of Academy of Marketing Conference 2010, Coventry University, Coventry, UK.
Number of full-text downloads 71

Lings, Ian, Durden, Geoff, Lee, Nick, & Cadogan, John (2010) The role of emotional labour and role stress on burnout and psychological strain in high contact service employees. In Proceedings of Academy of Marketing Conference 2010, Coventry University, Coventry, UK.
Number of full-text downloads 257

Murdy, Samantha, Pike, Steven D., & Lings, Ian (2010) In pursuit of tourism destination brand loyalty : visitor relationship management orientation of destination marketing organisations. In Proceedings of the 6th International Colloquium : Academy of Marketing SIG on Brand Identity and Corporate Reputation, Academy of Marketing, Barcelona.
Number of full-text downloads 182

Lings, Ian, Wilden, Ralf, & Gudergan, Siegfried (2009) The effects of sensing and seizing of market opportunities and reconfiguring activities on the organisational resource base. In Proceedings of Australian and New Zealand Marketing Academy Conference 2009, ANZMAC, Melbourne, Victoria.
Number of full-text downloads 1,628

Lings, Ian, Durden, Geoffrey, Lee, Nick, & Cadogan, John (2009) The moderating role of self-efficacy on the relationship between emotional exhaustion and job strain for boundary-spanning service employees. In Proceedings of Australian and New Zealand Marketing Academ, ANZMAC, Melbourne, Victoria.
Number of full-text downloads 533

Lings, Ian & Owen, Kate (2007) Buying a sponsor’s brand : the role of affective commitment to the sponsored team. In Proceedings of Academy of Marketing Conference 2007, Kingston University, Royal Holloway Conference Centre, Kingston University, Surrey.
Number of full-text downloads 90

Lings, Ian, Beatson, Amanda, & Gudergan, Siggi (2006) The Impact of Internal Market Orientation on Staff Service Behaviours. In Egan, J & Baines, P (Eds.) Academy of Marketing Conference, 3 - 6 July 2006, United Kingdom, England, London.
Number of full-text downloads 125

Beatson, Amanda T., Lings, Ian, Rudd, John, Lee, Nick, & Souchen, Anne (2005) Self-service technology, consumer satisfaction and consumer commitment : a multigroup investigation. In 5th Academy of Marketing Biennial Conference, 5-7 July 2005, Dublin Institute of Technology, Dublin.
Number of full-text downloads 149

Beatson, Amanda T., Lings, Ian, Rudd, John, Souchon, Anne, & Cadogan, John (2005) An exploration of a metaconstruct of relationship quality. In Proceeding of the 5th Academy of Marketing Biennial Conference, 5-7 July 2005, Dublin Institute of Technology, Dublin.
Number of full-text downloads 38

Beatson, Amanda T. & Lings, Ian (2005) An exploration of frontline staff service orientated behaviours. In Proceeding of Australia and New Zealand Marketing Academy Conference, 5-7 December 2005, Fremantle, WA.
Number of full-text downloads 112

Beatson, Amanda T. & Lings, Ian (2004) The impact of service orientation on relationship quality and future intentions. In Australian and New Zealand Marketing Academy Conference, 29 November-1 December 2004, Wellington.
Number of full-text downloads 124

This list was generated on Sat Dec 20 05:29:50 2014 AEST.