Browse By Person: Lings, Ian

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Number of items: 56.

Book

Lee, N & Lings, Ian (2008) Doing Business Research: A Guide to Theory and Practice. SAGE Publications.

Book Chapter

Wallace, Michelle, Lings, Ian, Cameron, Roslyn, & Sheldon, Neroli (2014) Attracting and Retaining Staff : The Role of Branding and Industry Image. In Harris, Roger & Short, Tom (Eds.) Workforce Development : Perspectives and Issues. Springer, United States of America, pp. 19-36.
Number of citations in Scopus 2

Wallace, Michelle, Sheldon, Neroli, Cameron, Roslyn, & Lings, Ian (2014) What do young Australian engineers want? Strategies to attract this talent to less glamorous industries. In Short, Tom & Harris, Roger (Eds.) Workforce Development : Strategies and Practices. Springer, Singapore, pp. 33-44.

Journal Article

Fazal e Hasan, Syed, Mortimer, Gary, Lings, Ian, & Neale, Larry (2017) Examining the antecedents and consequences of gratitude. Journal of Services Marketing, 31(1).
Number of full-text downloads 119

Sato, Rachel, Drennan, Judy, & Lings, Ian (2017) Problem recognition: Integrating help-seeking theory in social marketing. Journal of Social Marketing, 7(1), pp. 2-17.

Fazal e Hasan, Syed, Lings, Ian, Neale, Larry, & Mortimer, Gary (2016) How gratitude influences customer word-of-mouth intentions and involvement: The mediating role of affective commitment. Journal of Marketing Theory and Practice. (In Press)

Letheren, Kate, Kuhn, Kerri-Ann, Lings, Ian, & Pope, Nigel K. Ll. (2016) Individual difference factors related to anthropomorphic tendency. European Journal of Marketing, 50(5/6), pp. 973-1002.

Kerr, Gayle F., Schultz, Don, & Lings, Ian (2016) “Someone should do something”: Replication and an agenda for collective action. Journal of Advertising, 45(1), pp. 4-12.
Number of citations in Scopus 2

Dootson, Paula, Johnston, Kim A., Beatson, Amanda T., & Lings, Ian (2016) Where do consumers draw the line? Factors informing perceptions and justifications of deviant consumer behaviour. Journal of Marketing Management, 32(7-8), pp. 750-776.
Number of citations in Scopus 1

Schuster, Lisa, Drennan, Judy, & Lings, Ian (2015) Understanding consumers' decisions to adopt technology-enabled transformative services. The Service Industries Journal, 35(15/16), pp. 846-864.

Karanges, Emma, Johnston, Kim, Beatson, Amanda, & Lings, Ian (2015) The influence of internal communication on employee engagement: A pilot study. Public Relations Review, 41(1), pp. 129-131.
Number of citations in Scopus 3
Number of citations in Web of Science® 1

Lings, Ian, Durden, Geoffrey, Lee, Nick, & Cadogan, John W. (2014) Socio-emotional and operational demands on service employees. Journal of Business Research, 67(10), pp. 2132-2138.
Number of citations in Scopus 4
Number of citations in Web of Science® 4

Karanges, Emma R., Beatson, Amanda, Johnston, Kim A., & Lings, Ian (2014) Optimizing employee engagement with internal communication : a social exchange perspective. Journal of Business Market Management, 7(2), pp. 329-253.
Number of full-text downloads 286

Bianchi, Constanza, Pike, Steven D., & Lings, Ian (2014) Investigating attitudes towards three South American destinations in an emerging long haul market using a model of consumer-based brand equity (CBBE). Tourism Management : Research, Policies, Practice, 42, pp. 215-223.
Number of citations in Scopus 17
Number of citations in Web of Science® 13

Fazal e Hasan, Syed, Lings, Ian N., Neale, Larry, & Mortimer, Gary (2014) The role of customer gratitude in making relationship marketing investments successful. Journal of Retailing and Consumer Services, 21(5), pp. 788-796.
Number of citations in Scopus 14

Louviere, Jordan, Lings, Ian, Islam, Towhidul, Gudergan, Siegfried, & Flynn, Terry (2013) An introduction to the application of (case 1) best–worst scaling in marketing research. International Journal of Research in Marketing, 30(3), pp. 292-303.
Number of full-text downloads 411
Number of citations in Scopus 25
Number of citations in Web of Science® 25

Wilden, Ralf, Gudergan, Siegfried P., Nielsen, Bo Bernhard, & Lings, Ian (2013) Dynamic capabilities and performance : strategy, structure and environment. Long Range Planning, 46(1-2), pp. 72-96.
Number of full-text downloads 740
Number of citations in Scopus 53
Number of citations in Web of Science® 36

Schuster, Lisa , Drennan, Judy, & Lings, Ian (2013) Consumer acceptance of m-wellbeing services : a social marketing perspective. European Journal of Marketing, 47(9), pp. 1439-1457.
Number of full-text downloads 290
Number of citations in Scopus 14
Number of citations in Web of Science® 9

Wallace, Michelle, Lings, Ian, & Cameron, Roslyn (2012) Industry branding : attracting talent to weaker profile industries. Asia Pacific Journal of Human Resources, 50(4), pp. 483-502.
Number of citations in Scopus 3
Number of citations in Web of Science® 1

Pike, Steven D., Murdy, Samantha, & Lings, Ian (2011) Visitor relationship orientation of destination marketing organisations. Journal of Travel Research, 50(4), pp. 443-453.
Number of full-text downloads 673
Number of citations in Scopus 13
Number of citations in Web of Science® 10

Wilden, Ralph, Gudergan, Siegfried, & Lings, Ian (2010) Employer branding : strategic implications for staff recruitment. Journal of Marketing Management, 26(1), pp. 56-73.
Number of citations in Scopus 36

Lings, Ian & Sood, Aarti (2010) Empowerment and role stress in the human interface between the firm and its markets. International Journal of Services Technology and Management, 14(2/3), pp. 233-249.
Number of full-text downloads 175
Number of citations in Scopus 2

Lings, Ian & Greenley, Gordon (2010) Internal market orientation and market-oriented behaviours. Journal of Service Management, 21(3), pp. 321-343.
Number of full-text downloads 549
Number of citations in Scopus 1
Number of citations in Web of Science® 21

Lings, Ian & Siegfried, Gudergan (2010) Service employee behaviour : the role of compliance and risk taking. International Journal of Services Technology and Management, 14(2/3), pp. 208-216.
Number of citations in Scopus 3

Lee, Nick, Beatson, Amanda, Garrett, Tony, Lings, Ian, & Zhang, Xi (2009) A study of the attitudes towards unethical selling amongst Chinese salespeople. Journal of Business Ethics, 88(S3), pp. 497-515.
Number of full-text downloads 344
Number of citations in Scopus 14
Number of citations in Web of Science® 9

Lings, Ian & Greenley, Gordon (2009) The impact of internal and external market orientations on firm performance. Journal of Strategic Marketing, 17(1), pp. 41-53.
Number of full-text downloads 6,709
Number of citations in Scopus 38

Rudd, John, Greenley, Gordon, Beatson, Amanda T., & Lings, Ian (2008) Strategic planning and performance : extending the debate. Journal of Business Research, 61(2), pp. 99-108.
Number of citations in Scopus 53
Number of citations in Web of Science® 42

Beatson, Amanda T., Lings, Ian, & Gudergan, Siegfried (2008) Employee behaviour and relationship quality : impact on customers. The Service Industries Journal, 28(2), pp. 211-223.
Number of full-text downloads 5,021
Number of citations in Scopus 29
Number of citations in Web of Science® 21

Beatson, Amanda T., Gudergan, Siegfried, & Lings, Ian (2008) Managing service staff as an organizational resource : implications for customer service provision. Services Marketing Quarterly, 29(4), pp. 25-41.
Number of full-text downloads 195
Number of citations in Scopus 2

Beatson, Amanda T., Gudergan, Siegfroed, & Lings, Ian (2008) Service staff attitudes, organisational practices and performance drivers. Journal of Management and Organization, 14(2), pp. 168-179.
Number of full-text downloads 496
Number of citations in Scopus 14
Number of citations in Web of Science® 9

Lings, Ian, Beatson, Amanda T., & Gudergan, Siegfried (2008) The impact of implicit and explicit communications on frontline service delivery staff. The Service Industries Journal, 28(10), 1431 -1443.
Number of citations in Scopus 4
Number of citations in Web of Science® 1

Wang, Paul, Gudergan, Siegfried, & Lings, Ian (2008) The role of product involvement in e-service evaluations. International Journal of Electronic Marketing and Retailing, 2(1), pp. 59-79.
Number of full-text downloads 478
Number of citations in Scopus 2

Lings, Ian N. & Owen, Kate M. (2007) Buying a sponsor's brand : the role of affective commitment to the sponsored team. Journal of Marketing Management, 23(5/6), pp. 483-496.
Number of full-text downloads 939

Lings, Ian & Greenley, Gordon (2005) Measuring internal market orientation. Journal of Service Research, 7(3), pp. 290-305.
Number of full-text downloads 4,289
Number of citations in Scopus 114
Number of citations in Web of Science® 63

Newman, Anouche, Lings, Ian, & Lee, Nick (2005) What’s in a handshake? Exploring business-to-business relational exchange. The Marketing Review, 5(2), pp. 129-144.

Lings, Ian N. (2004) Internal market orientation construct and consequences. Journal of Business Research, 57(4), pp. 405-413.
Number of full-text downloads 2,015
Number of citations in Scopus 109
Number of citations in Web of Science® 70

Lings, Ian (2001) Internal marketing and supply chain management. Journal of Services Marketing, 14(1), pp. 27-43.
Number of full-text downloads 887
Number of citations in Scopus 5

Lings, Ian (1999) Balancing internal and external market orientations. Journal of Marketing Management, 15( 4), pp. 239-263.
Number of full-text downloads 4,942

Brooks, Roger, Lings, Ian, & Botschen, Martina (1999) Internal marketing and customer driven wavefronts. The Service Industries Journal, 19(4), pp. 49-67.
Number of full-text downloads 3,904
Number of citations in Scopus 41
Number of citations in Web of Science® 23

Lings, Ian (1999) Managing service quality with internal marketing schematics. Long Range Planning, 32(4), pp. 452-463.
Number of full-text downloads 1,373
Number of citations in Scopus 16
Number of citations in Web of Science® 10

Lings, Ian & Brooks, Roger F. (1998) Implementing and measuring the effectiveness of internal marketing. Journal of Marketing Management, 14(4/5), pp. 325-351.
Number of full-text downloads 5,153

Conference Paper

Sato, Rachel, Drennan, Judy, & Lings, Ian (2014) What triggers problem recognition? An exploration on young Australian male problematic online gamers. In Rundle-Thiele, S., Kubacki, K., & Arli, D. (Eds.) Proceedings of ANZMAC Annual Conference 2014, Australian and New Zealand Marketing Academy, Brisbane, Qld, pp. 529-535.

Murdy, Samantha, Pike, Steven D., & Lings, Ian (2012) The development of a model to measure destination brand performance across travel contexts. In Proceedings of the ANZMAC Conference, ANZMAC, Perth, Western Australia.
Number of full-text downloads 260

Wallace, Michelle, Sheldon, Neroli, Lings, Ian, & Cameron, Roslyn (2010) Attraction and image for the Australian rail industry. In Proceedings of British Academy of Management Conference 2010, University of Sheffield, Sheffield.
Number of full-text downloads 399

Lings, Ian, Durden, Geoff, & Souchon, Anne (2010) Risky business : making decisions off the cuff. In Proceedings of Academy of Marketing Conference 2010, Coventry University, Coventry, UK.
Number of full-text downloads 89

Lings, Ian, Durden, Geoff, Lee, Nick, & Cadogan, John (2010) The role of emotional labour and role stress on burnout and psychological strain in high contact service employees. In Proceedings of Academy of Marketing Conference 2010, Coventry University, Coventry, UK.
Number of full-text downloads 316

Murdy, Samantha, Pike, Steven D., & Lings, Ian (2010) In pursuit of tourism destination brand loyalty : visitor relationship management orientation of destination marketing organisations. In Proceedings of the 6th International Colloquium : Academy of Marketing SIG on Brand Identity and Corporate Reputation, Academy of Marketing, Barcelona.
Number of full-text downloads 328

Lings, Ian, Wilden, Ralf, & Gudergan, Siegfried (2009) The effects of sensing and seizing of market opportunities and reconfiguring activities on the organisational resource base. In Proceedings of Australian and New Zealand Marketing Academy Conference 2009, ANZMAC, Melbourne, Victoria.
Number of full-text downloads 2,802

Lings, Ian, Durden, Geoffrey, Lee, Nick, & Cadogan, John (2009) The moderating role of self-efficacy on the relationship between emotional exhaustion and job strain for boundary-spanning service employees. In Proceedings of Australian and New Zealand Marketing Academ, ANZMAC, Melbourne, Victoria.
Number of full-text downloads 653

Lings, Ian & Owen, Kate (2007) Buying a sponsor’s brand : the role of affective commitment to the sponsored team. In Proceedings of Academy of Marketing Conference 2007, Kingston University, Royal Holloway Conference Centre, Kingston University, Surrey.
Number of full-text downloads 121

Lings, Ian, Beatson, Amanda, & Gudergan, Siggi (2006) The Impact of Internal Market Orientation on Staff Service Behaviours. In Egan, J & Baines, P (Eds.) Academy of Marketing Conference, 3 - 6 July 2006, United Kingdom, England, London.
Number of full-text downloads 215

Beatson, Amanda T., Lings, Ian, Rudd, John, Lee, Nick, & Souchen, Anne (2005) Self-service technology, consumer satisfaction and consumer commitment : a multigroup investigation. In 5th Academy of Marketing Biennial Conference, 5-7 July 2005, Dublin Institute of Technology, Dublin.
Number of full-text downloads 159

Beatson, Amanda T., Lings, Ian, Rudd, John, Souchon, Anne, & Cadogan, John (2005) An exploration of a metaconstruct of relationship quality. In Proceeding of the 5th Academy of Marketing Biennial Conference, 5-7 July 2005, Dublin Institute of Technology, Dublin.
Number of full-text downloads 44

Beatson, Amanda T. & Lings, Ian (2005) An exploration of frontline staff service orientated behaviours. In Proceeding of Australia and New Zealand Marketing Academy Conference, 5-7 December 2005, Fremantle, WA.
Number of full-text downloads 122

Beatson, Amanda T. & Lings, Ian (2004) The impact of service orientation on relationship quality and future intentions. In Australian and New Zealand Marketing Academy Conference, 29 November-1 December 2004, Wellington.
Number of full-text downloads 131

Conference Item

Schuster, Lisa, Drennan, Judy, & Lings, Ian (2011) Consumer adoption of M-interventions in mental health. In 2011 World Non-Profit and Social Marketing Conference, 11-12 April 2011, Dublin, Ireland. (Unpublished)
Number of full-text downloads 15

This list was generated on Fri Apr 28 01:40:58 2017 AEST.