Browse By Publication: Customer Experience Management: Lessons and insights for the cable industry

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Drennan, Judy & Keeffe, Dominique A. (2010) Five tools to manage and prevent customer misbehaviour during service experiences. In Arenstein, Seth (Ed.) Customer Experience Management: Lessons and insights for the cable industry. Access Intelligence, pp. 48-51.

This list was generated on Sun Apr 16 13:27:21 2017 AEST.