Browse By Publication: Emotions and Organizational Dynamism

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Bradley, Graham L., McColl-Kennedy, Janet R., Sparks, Beverley A., Jimmieson, Nerina L., & Zapf, Dieter (2010) Service encounter needs theory : a dyadic, psychosocial approach to understanding service encounters. In Wilfred, J. Zerbe, Charmine, E.J. Hartel, & Neal, M. Ashkanasy (Eds.) Emotions and Organizational Dynamism. Emerald Group Publishing, Bingley, United Kingdom, pp. 221-258.
Number of citations in Scopus 13
Number of citations in Web of ScienceĀ® 10

This list was generated on Sun Apr 30 14:58:11 2017 AEST.