Items where Subject is "Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > COMMERCIAL SERVICES (150400) > Hospitality Management (150402)"

Up a level
Export as [feed] Atom [feed] RSS 1.0 [feed] RSS 2.0
Group by: Authors/Creators | Item Type
Jump to: B | S
Number of items at this level: 2.


Browning, Victoria (2008) An exploratory study into deviate behaviour in the service encounter : how and why front-line employees engage in deviant behaviour. Journal of Management and Organization, 14(4), pp. 451-471.
Number of citations in Scopus 12
Number of citations in Web of Science® 10


Sparks, Beverley & Browning, Victoria (2010) Complaining in cyberspace : the motives and forms of hotel guests’ complaints online. Journal of Hospitality Marketing & Management, 19(7), pp. 797-818.
Number of citations in Scopus 36

This list was generated on Sun Jul 23 10:20:50 2017 AEST.