Items where Subject is "Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > COMMERCIAL SERVICES (150400) > Hospitality Management (150402)"
|Up a level|
- Subjects classification (35067)
- Australian and New Zealand Standard Research Classification (35067)
Group by: Authors/Creators | Item Type
Number of items at this level: 2.
Browning, Victoria (2008) An exploratory study into deviate behaviour in the service encounter : how and why front-line employees engage in deviant behaviour. Journal of Management and Organization, 14(4), pp. 451-471.
Sparks, Beverley & Browning, Victoria (2010) Complaining in cyberspace : the motives and forms of hotel guests’ complaints online. Journal of Hospitality Marketing & Management, 19(7), pp. 797-818.