Items where Subject is "Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > COMMERCIAL SERVICES (150400) > Hospitality Management (150402)"
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- Subjects classification (32894)
- Australian and New Zealand Standard Research Classification (32894)
- COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) (3630)
- COMMERCIAL SERVICES (150400) (180)
- Hospitality Management (150402) (2)
- COMMERCIAL SERVICES (150400) (180)
- COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) (3630)
- Australian and New Zealand Standard Research Classification (32894)
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Jump to: Journal Article
Number of items at this level: 2.
Journal Article
Browning, Victoria (2008) An exploratory study into deviate behaviour in the service encounter : how and why front-line employees engage in deviant behaviour. Journal of Management and Organization, 14(4), pp. 451-471.
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3Sparks, Beverley & Browning, Victoria (2010) Complaining in cyberspace : the motives and forms of hotel guests’ complaints online. Journal of Hospitality Marketing & Management, 19(7), pp. 797-818.
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