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Items where Subject is "Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > COMMERCIAL SERVICES (150400) > Hospitality Management (150402)"

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Journal Article

Sparks, Beverley & Browning, Victoria (2010) Complaining in cyberspace : the motives and forms of hotel guests’ complaints online. Journal of Hospitality Marketing & Management, 19(7), pp. 797-818.
Number of citations in Scopus 13

This list was generated on Fri Dec 19 17:46:34 2014 AEST.