Business Information: five key findings of a survey

Edwards, Sylvia L. & Ewers, Barbara R. (1998) Business Information: five key findings of a survey. Australian Library Journal, 47(1), pp. 61-73.


This paper reports five key findings from a survey comparing the use of internal and external information services by business persons in the City of Brisbane. The Business Information: an investigation of its sources and use survey was undertaken on behalf of Queensland University of Technology (QUT) Library’s Expert Information Service. The Survey aimed to determine where and how business information is currently sourced; how often and why information is sought from any particular source; and problems people have in finding business information. The main findings of this survey are that (1) Medium Small Businesses are highly interested in commercial information services; (2) Internal Information Services are heavily used to source business information needs and they rate higher than external information services for Computer Training, Competitor Analysis and Consultancy Services; (3) External Information Service units rate much higher than internal information services for their ability to provide information searching and Patents & Standards access; (4) the majority of respondents have never used a library based Fee-Based Information Service (FBIS); and (5) the Internet is currently the most relied upon electronic form of information resource. Overall FBIS units should aim to understand the commercial paradigm, providing accurate, timely and up-to-date information for their clients in the most convenient and specific manner possible.

Impact and interest:

0 citations in Scopus
Search Google Scholar™

Citation counts are sourced monthly from Scopus and Web of Science® citation databases.

These databases contain citations from different subsets of available publications and different time periods and thus the citation count from each is usually different. Some works are not in either database and no count is displayed. Scopus includes citations from articles published in 1996 onwards, and Web of Science® generally from 1980 onwards.

Citations counts from the Google Scholar™ indexing service can be viewed at the linked Google Scholar™ search.

Full-text downloads:

681 since deposited on 11 Oct 2005
41 in the past twelve months

Full-text downloads displays the total number of times this work’s files (e.g., a PDF) have been downloaded from QUT ePrints as well as the number of downloads in the previous 365 days. The count includes downloads for all files if a work has more than one.

ID Code: 1002
Item Type: Journal Article
Refereed: Yes
Additional URLs:
ISSN: 0004-9670
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > LIBRARY AND INFORMATION STUDIES (080700) > Librarianship (080706)
Divisions: Current > QUT Faculties and Divisions > Division of Technology, Information and Library Services
Past > QUT Faculties & Divisions > Faculty of Science and Technology
Copyright Owner: Copyright 1998 ALIA
Copyright Statement: Reproduced in accordance with the copyright policy of the publisher.
Deposited On: 11 Oct 2005 00:00
Last Modified: 09 Jun 2010 12:24

Export: EndNote | Dublin Core | BibTeX

Repository Staff Only: item control page