Waiting times: The outpatient referral process, variation, performance and structural influences
Description
This thesis was an exploratory study of the outpatient referral process and waiting times experienced by patients in the public health system. The performance of health services was measured applying the criteria of efficiency, effectiveness and equity of access to the outpatient process and service delivery. This research has identified that the performance of outpatient services is influenced by the interrelationship between organisational culture, internal and external stakeholders, resources, demand for services, politics, policy and design of the health system. This conceptual framework provides health service managers with a systematic guide to system wide performance improvement.
Impact and interest:
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| ID Code: | 108004 |
|---|---|
| Item Type: | QUT Thesis (PhD) |
| Supervisor: | Fitzgerald, Gerard, Rosemann, Michael, & Dulhunty, Joel |
| Keywords: | outpatient, services, health, performance, variation, structural interests |
| DOI: | 10.5204/thesis.eprints.108004 |
| Divisions: | Past > QUT Faculties & Divisions > Faculty of Health Past > Institutes > Institute of Health and Biomedical Innovation Past > QUT Faculties & Divisions > Science & Engineering Faculty Current > Schools > School of Information Systems Current > Schools > School of Public Health & Social Work |
| Institution: | Queensland University of Technology |
| Deposited On: | 03 Sep 2017 23:57 |
| Last Modified: | 25 May 2021 14:45 |
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