An engaged scholarship approach to positive deviance: Towards purposeful management of endogenous innovation
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Lani Guy Thesis (PDF 3MB) |
Description
Positive deviance is a form of endogenous innovation that yields exceptional outcomes through non-normative behaviors. Studying franchise chains, this thesis identifies the types of norm departures that are likely to lead to exceptional outcomes; as well as the types of norm departures that management are likely to accept. Differences in outcomes and management acceptance are explained using micro-level Institutional theory; and brought together in a management tool with which organisations can use to strategically manage innovation. The thesis contributes to practice and academia by extending current understanding of how norms influence both the outcome and acceptance of positive deviance.
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| ID Code: | 116719 |
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| Item Type: | QUT Thesis (PhD) |
| Supervisor: | Recker, Jan, Mertens, Willem, & Rosemann, Michael |
| Keywords: | positive deviance, endogenous innovation, institutional theory, management model, case study, norms, franchise, engaged scholarship |
| DOI: | 10.5204/thesis.eprints.116719 |
| Divisions: | Past > QUT Faculties & Divisions > QUT Business School Past > QUT Faculties & Divisions > Science & Engineering Faculty Current > Schools > School of Management Current > Schools > School of Information Systems |
| Institution: | Queensland University of Technology |
| Deposited On: | 30 Apr 2018 05:14 |
| Last Modified: | 14 May 2021 13:39 |
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