Fuzzy Approach to Outsourcing of Information Technology Services
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Description
The paper proposes a new approach for tackling the uncertainty and imprecision in outsourcing and evaluating Information Technology services. Identifying suitable outsourcing options, evaluating them and choosing the best one are regarded as multiple decision criteria decision making problems under uncertainty, where the imprecise decision-maker’s judgments are represented as fuzzy numbers. A fuzzy modification of the Analytic Hierarchy Process is applied as an evaluation technique. Unlike the known fuzzy prioritization techniques, the proposed method derives crisp weights from consistent and inconsistent fuzzy comparison matrices, which eliminates the need of additional aggregation and ranking procedures. A detailed numerical example, illustrating the application of our approach to outsourcing evaluation and selection is given.
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ID Code: | 1206 |
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Item Type: | Contribution to conference (Paper/Presentation) |
Refereed: | No |
Additional Information: | For more information, please refer to the publisher's website (see hypertext link) or contact the author. |
Keywords: | Analytic Hierarchy Process, Decision Support, Fuzzy decision, Multi, Outsourcing, criteria decision, making |
DOI: | 10.1145/1066677.1066703 |
Pure ID: | 57183706 |
Divisions: | Past > QUT Faculties & Divisions > Faculty of Science and Technology Past > Research Centres > CRC for Diagnostics |
Copyright Owner: | Copyright 2005 ACM Press |
Copyright Statement: | This work is covered by copyright. Unless the document is being made available under a Creative Commons Licence, you must assume that re-use is limited to personal use and that permission from the copyright owner must be obtained for all other uses. If the document is available under a Creative Commons License (or other specified license) then refer to the Licence for details of permitted re-use. It is a condition of access that users recognise and abide by the legal requirements associated with these rights. If you believe that this work infringes copyright please provide details by email to qut.copyright@qut.edu.au |
Deposited On: | 04 May 2005 00:00 |
Last Modified: | 03 Mar 2024 08:59 |
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