Fuzzy Approach to Outsourcing of Information Technology Services

Mikhailov, Ludmil & Tsvetinov, Petco (2005) Fuzzy Approach to Outsourcing of Information Technology Services. In Haddad, Hasham (Ed.) 2005 ACM symposium on Applied computing, March 13-17, 2005, Santa Fe, New Mexico, USA.

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The paper proposes a new approach for tackling the uncertainty and imprecision in outsourcing and evaluating Information Technology services. Identifying suitable outsourcing options, evaluating them and choosing the best one are regarded as multiple decision criteria decision making problems under uncertainty, where the imprecise decision-maker’s judgments are represented as fuzzy numbers. A fuzzy modification of the Analytic Hierarchy Process is applied as an evaluation technique. Unlike the known fuzzy prioritization techniques, the proposed method derives crisp weights from consistent and inconsistent fuzzy comparison matrices, which eliminates the need of additional aggregation and ranking procedures. A detailed numerical example, illustrating the application of our approach to outsourcing evaluation and selection is given.

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3 citations in Scopus
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ID Code: 1206
Item Type: Conference Paper
Refereed: Yes
Additional Information: For more information, please refer to the publisher's website (see hypertext link) or contact the author.
Keywords: Outsourcing, Multi, criteria decision, making, Analytic Hierarchy Process, Fuzzy decision, making, Decision Support
DOI: 10.1145/1066677.1066703
ISBN: 1581139640
Divisions: Past > QUT Faculties & Divisions > Faculty of Science and Technology
Copyright Owner: Copyright 2005 ACM Press
Deposited On: 04 May 2005 00:00
Last Modified: 09 Jun 2010 12:24

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