Emotional intelligence: The key to mitigating stress and fostering trust among software developers working on information system projects
Description
The successful accomplishment of information systems development (ISD) activities is reliant on the efforts of developers, who are largely responsible for creating the required system artefacts. Developers encounter numerous obstacles in their efforts to successfully complete activities, such as the need to develop software within highly-complex broad-ranging projects. These problems increase levels of stress, which subsequently affect developers’ ability to self-regulate their feelings and understanding. However, only scant attention has been paid to their personal skills and competency in overcoming these issues. This study therefore aimed to bridge this gap by exploring the impact of developers’ emotional intelligence on stress, trust, and performance. Our empirical results show that emotional intelligence mitigates stress and fosters trust among software developers working on information system projects. Additionally, role ambiguity increases the effect of stress on performance.
Impact and interest:
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| ID Code: | 127840 |
|---|---|
| Item Type: | Contribution to Journal (Journal Article) |
| Refereed: | Yes |
| Measurements or Duration: | 12 pages |
| Keywords: | Emotional intelligence, Information system development project, Stress, System developers, Trust |
| DOI: | 10.1016/j.ijinfomgt.2019.02.007 |
| ISSN: | 0268-4012 |
| Pure ID: | 33460066 |
| Divisions: | Past > QUT Faculties & Divisions > QUT Business School Current > Schools > School of Management |
| Copyright Owner: | Consult author(s) regarding copyright matters |
| Copyright Statement: | This work is covered by copyright. Unless the document is being made available under a Creative Commons Licence, you must assume that re-use is limited to personal use and that permission from the copyright owner must be obtained for all other uses. If the document is available under a Creative Commons License (or other specified license) then refer to the Licence for details of permitted re-use. It is a condition of access that users recognise and abide by the legal requirements associated with these rights. If you believe that this work infringes copyright please provide details by email to qut.copyright@qut.edu.au |
| Deposited On: | 26 Mar 2019 04:56 |
| Last Modified: | 25 Jul 2024 13:51 |
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