Expert ans Novice User Differences and Implications for Product Design Usability

Popovic, Vesna (2000) Expert ans Novice User Differences and Implications for Product Design Usability. In IEA 2000/HFES 2000 Congress, July 29 - Auguat 4, 2000, San Diego.

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This paper explores differences and similarities between novice and expert users of interactive artifacts. In order to achieve this, protocol analysis was used to identify users’ cognitive categories, knowledge categories and knowledge representation. This research is based on the premises that knowledge — domain-specific knowledge in particular — plays a significant role in distinguishing a novice from an expert user, and the way in which they use technologically interactive devices. The differences between expert and novice users were compared and identified with associated knowledge and knowledge representation for each cognitive category. These constitute the features that differentiate them as they reflect the kind of processes, representations, strategies or knowledge organisation that may occur for each cognitive category during the interaction. The paper also addresses the transitional process through which a novice becomes an expert and concludes about this finding’s implication to design.

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ID Code: 1438
Item Type: Conference Paper
Refereed: Yes
Keywords: expertise, novice, expert differences, product design
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Computer-Human Interaction (080602)
Divisions: Past > QUT Faculties & Divisions > Faculty of Built Environment and Engineering
Copyright Owner: Copyright 2000 (please consult author)
Deposited On: 27 May 2005 00:00
Last Modified: 09 Jun 2010 12:25

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