Patient perceptions of clinician interpersonal skills

Thompson, Briony M., Hearn, Gregory N., & Collins, Michael J. (1992) Patient perceptions of clinician interpersonal skills. Australian Psychologist, 27(2), pp. 91-95.


Clinician interpersonal skills in interaction with patients are broadly conceptualised as having task (instructional) and socioemotional (effective) dimensions. The has been, however, inconsistency in the assignation of specific skills to these dimensions, and lack of information on how patients perceive these dimensions. Niety-eight patients, who were being given instruction in the use of contact lenses, filled in a 27-item questionnaire on clinician skills and patient perception on clinician qualities such as empathy. Factor analysis indicated three dimensions of patient response. The first was a socioemotional factor, reflecting skills such as questioning which encourage patient participation. The other two factors were a task factor (directive information-giving) and a factor indicating clinician ease in the interaction.

Impact and interest:

1 citations in Web of Science®
Search Google Scholar™

Citation counts are sourced monthly from Scopus and Web of Science® citation databases.

These databases contain citations from different subsets of available publications and different time periods and thus the citation count from each is usually different. Some works are not in either database and no count is displayed. Scopus includes citations from articles published in 1996 onwards, and Web of Science® generally from 1980 onwards.

Citations counts from the Google Scholar™ indexing service can be viewed at the linked Google Scholar™ search.

ID Code: 1466
Item Type: Journal Article
Refereed: Yes
Additional Information: For more information, please refer to the journal’s website (see hypertext link) or contact the author. Michael Collins, email:,.au
Additional URLs:
ISSN: 0005-0067
Subjects: Australian and New Zealand Standard Research Classification > MEDICAL AND HEALTH SCIENCES (110000) > OPTOMETRY AND OPHTHALMOLOGY (111300)
Divisions: Current > QUT Faculties and Divisions > Faculty of Health
Current > Institutes > Institute of Health and Biomedical Innovation
Copyright Owner: Copyright 1992 Australian Psychological Society
Deposited On: 18 Oct 2005 00:00
Last Modified: 15 Jan 2009 06:39

Export: EndNote | Dublin Core | BibTeX

Repository Staff Only: item control page