Value–Based Guiding Principles for Managing Cognitive Computing Systems in the Public Sector
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Description
Cognitive Computing Systems (CCSs) are increasing in prominence in the public sector. This paper develops a framework drawing on public value and information technology service management literature to guide the management of CCSs in the public sector. We draw on academic literature, gray literature, legislation and government reports, and examples on CCS initiatives in the public sector to develop insights for research and practice. We then outline the themes and present the insights in the form of guiding principles and specific (detailed) recommendations. These include guiding principles and recommendations for establishing legitimacy, understanding the required capabilities, executing capabilities, creating and measuring public value.
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| ID Code: | 207981 | ||||||
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| Item Type: | Contribution to Journal (Journal Article) | ||||||
| Refereed: | Yes | ||||||
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| Measurements or Duration: | 31 pages | ||||||
| DOI: | 10.1080/15309576.2021.1879883 | ||||||
| ISSN: | 1530-9576 | ||||||
| Pure ID: | 75213744 | ||||||
| Divisions: | Current > Research Centres > Centre for Future Enterprise Current > Research Centres > Centre for Data Science Current > QUT Faculties and Divisions > Faculty of Business & Law Current > Schools > School of Management Current > QUT Faculties and Divisions > Faculty of Science Current > Schools > School of Information Systems |
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| Copyright Owner: | 2021 Taylor & Francis Group, LLC | ||||||
| Copyright Statement: | This work is covered by copyright. Unless the document is being made available under a Creative Commons Licence, you must assume that re-use is limited to personal use and that permission from the copyright owner must be obtained for all other uses. If the document is available under a Creative Commons License (or other specified license) then refer to the Licence for details of permitted re-use. It is a condition of access that users recognise and abide by the legal requirements associated with these rights. If you believe that this work infringes copyright please provide details by email to qut.copyright@qut.edu.au | ||||||
| Deposited On: | 11 Feb 2021 06:49 | ||||||
| Last Modified: | 23 May 2024 22:38 |
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