Synthesising business process management maturity models: Their anatomy and assessment
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Felipe Masana Sepulveda Thesis
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Available under License Creative Commons Attribution Non-commercial No Derivatives 4.0. |
Description
Business Process Management (BPM) maturity models are tools that help organizations in determining the capabilities required to progress in their BPM ambitions. However, the disparity of key components across different maturity models and lack of assessment tools to gauge maturity, limits the applicability of the models. Following Design Science Research and Content Analysis methods, this research presents two artifacts to address these issues: (i) a meta-model that captures the structure of BPM maturity models and (ii) a maturity grid for BPM Strategic-Alignment capabilities as an example of a ‘ready to use’ assessment tool to measure BPM maturity in organizations.
Impact and interest:
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| ID Code: | 211476 |
|---|---|
| Item Type: | QUT Thesis (Master of Philosophy) |
| Supervisor: | Bandara, Wasana & Gable, Guy |
| Keywords: | Business Process Management, maturity model, maturity grid, capability assessment, meta-model, strategic alignment |
| DOI: | 10.5204/thesis.eprints.211476 |
| Divisions: | Past > QUT Faculties & Divisions > Science & Engineering Faculty Current > Schools > School of Information Systems |
| Institution: | Queensland University of Technology |
| Deposited On: | 06 Jul 2021 05:34 |
| Last Modified: | 06 Jul 2021 05:34 |
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