A conceptualisation of Process Mining Impacts

As the process mining domain continues to see growing interest among various industry sectors globally, it is expedient to study its impact in organisations. Currently, no models or frameworks exist specifically to assess the impact of process mining. Although generic IT/ IS impact models or frameworks could be adopted, they are unlikely to cater to the contextual nuances particular to the process mining environment. This study aims to provide a clear conceptualised understanding of process mining impact and its success factors and contextual elements. The extent to which these contextual factors contribute to Process Mining impact will also be ascertained. Applying a multi-phased qualitative analysis approach, secondary data from published case studies and empirical data from real-life case studies will be analysed to derive an empirically validated process mining impact model. Current research progress includes a structured literature review on Success literature and building an a priori model from the analysis of secondary case studies.