Barriers and opportunities of digital servitization for SMEs: the effect of smart Product-Service System business models
Le-Dain, Marie Anne, Benhayoun, Lamiae, Matthews, Judy, & Liard, Marine (2023) Barriers and opportunities of digital servitization for SMEs: the effect of smart Product-Service System business models. Service Business, 17(1), pp. 359-393.
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Description
Digital servitization enables SMEs to propose smart Product-Service Systems (PSS) integrating products and services. Limited discussion of this contemporary and challenging phenomena stimulated our in-depth literature review, which identified four key themes common to both barriers and opportunities: digital strategy, ecosystem network, internal and operational organization, and human capabilities. Industry expert focus group enabled enriching and refining these themes across smart PSS business models. Digital servitization was found to mostly benefit the SME’s digital strategy and ecosystem network and is hindered by insufficient human capabilities and underdeveloped ecosystem networks. Opportunities and barriers vary as the smart PSS business model evolves.
Impact and interest:
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| ID Code: | 238117 | ||
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| Item Type: | Contribution to Journal (Journal Article) | ||
| Refereed: | Yes | ||
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| Measurements or Duration: | 35 pages | ||
| Keywords: | Barriers, Digital servitization, Opportunities, Smart Product-Service System, SME | ||
| DOI: | 10.1007/s11628-023-00520-4 | ||
| ISSN: | 1862-8516 | ||
| Pure ID: | 125768369 | ||
| Divisions: | Current > QUT Faculties and Divisions > Faculty of Business & Law Current > Schools > School of Management |
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| Copyright Owner: | 2023 The Author(s) | ||
| Copyright Statement: | This work is covered by copyright. Unless the document is being made available under a Creative Commons Licence, you must assume that re-use is limited to personal use and that permission from the copyright owner must be obtained for all other uses. If the document is available under a Creative Commons License (or other specified license) then refer to the Licence for details of permitted re-use. It is a condition of access that users recognise and abide by the legal requirements associated with these rights. If you believe that this work infringes copyright please provide details by email to qut.copyright@qut.edu.au | ||
| Deposited On: | 21 Feb 2023 15:32 | ||
| Last Modified: | 16 Jun 2026 17:01 |
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