Balancing profit and customer care: exploring the conceptual attributes of risk climate in the Australian banking sector
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Description
This study brings a novel and critical perspective towards understanding the Australian banking sector from the theoretical lens of organisational climate. In doing so, this study develops knowledge of the tension between customer care and profit motive within the banking sector, and the situations in which they occur.
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| ID Code: | 244453 |
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| Item Type: | QUT Thesis (Master of Philosophy) |
| Supervisor: | Irmer, Bernd & Grant-Smith, Deanna |
| Keywords: | Organisational climate, relative prorities, Risk climate, Risk culture, Customer care, Banking sector, Banking Royal Commission |
| DOI: | 10.5204/thesis.eprints.244453 |
| Pure ID: | 149028416 |
| Divisions: | Current > QUT Faculties and Divisions > Faculty of Business & Law Current > Schools > School of Management |
| Institution: | Queensland University of Technology |
| Deposited On: | 13 Nov 2023 12:40 |
| Last Modified: | 13 Nov 2023 12:40 |
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