The Use of Balanced Scorecards in Mental Health Services: an Integrative Review and Thematic Analysis
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Description
Performance management of mental health services (MHS) through quality reporting of strategic indicators and goals is essential to improve efficiency and quality of care. One such method is the balanced scorecard (BSC). This integrative review of peer-reviewed and industry implemented BSCs in MHS aims to inform future development of a more comprehensive mental health–focused benchmarking tool. A two-part systematic literature search consisted of peer-reviewed published literature on MHS specific BSCs utilising the PRISMA guidelines in addition to industry published BSCs available online. A total of 17 unique BSCs were identified. A total of 434 indicators were subject to thematic analysis identifying 11 key themes: prevalence, accessibility, services provided, clinical outcomes, client satisfaction, client involvement, staff motivation, staffing levels, governance and compliance, development, and costs and revenue. These themes represented the measures that MHS believed measured key performance criteria in alignment with their organisational objectives.
Impact and interest:
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| ID Code: | 246274 |
|---|---|
| Item Type: | Contribution to Journal (Review article) |
| Refereed: | Yes |
| Additional Information: | Funding: Open Access funding enabled and organized by CAUL and its Member Institutions |
| Measurements or Duration: | 19 pages |
| Keywords: | Balanced scorecard, Governance, Mental health, Quality of care |
| DOI: | 10.1007/s11414-022-09806-3 |
| ISSN: | 1094-3412 |
| Pure ID: | 157166628 |
| Divisions: | Current > Research Centres > Centre for Healthcare Transformation Current > QUT Faculties and Divisions > Faculty of Health Current > Schools > School of Nursing |
| Copyright Owner: | 2022 The Authors |
| Copyright Statement: | This work is covered by copyright. Unless the document is being made available under a Creative Commons Licence, you must assume that re-use is limited to personal use and that permission from the copyright owner must be obtained for all other uses. If the document is available under a Creative Commons License (or other specified license) then refer to the Licence for details of permitted re-use. It is a condition of access that users recognise and abide by the legal requirements associated with these rights. If you believe that this work infringes copyright please provide details by email to qut.copyright@qut.edu.au |
| Deposited On: | 07 Feb 2024 03:43 |
| Last Modified: | 06 Aug 2024 01:30 |
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