Evaluation instrument for e-government websites

Henriksson, Anders T., Yi, Yiori, Frost, Belinda, & Middleton, Michael R. (2006) Evaluation instrument for e-government websites. In Internet Research 7.0: Internet Convergences, 28-30 September, 2006, Brisbane, Queensland, Australia.


An instrument for evaluating the quality of government websites is described. It takes the form of a questionnaire resident within spreadsheet or database software so that an automatically determined evaluation may be indicated following input of data. The 106 questions included are derived from previous research regarding significant components of successful websites, along with interviews with developers of portals at different levels of Australian government. The instrument may be easily tailored to accommodate varying requirements at different levels of government, and used as a basis for extended internal evaluation of their own websites by agencies. The instrument also embodies explanations of the survey questions that are asked, along with advice on how to determine sought-after information from sites.

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ID Code: 3113
Item Type: Conference Paper
Refereed: Yes
Additional Information:

The instrument described in this paper may be obtained on request from m.middleton@qut.edu.au.

An extended version of this paper which includes a detailed appendix has been published as Henriksson, A., Yi, Y., Frost, B., & Middleton, M. (2007). Evaluation instrument for e-government websites. Electronic Government: an International Journal 4(2): 204-226.

Keywords: e, government, website evaluation, government websites, evaluation instruments, survey questions
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Information Systems not elsewhere classified (080699)
Australian and New Zealand Standard Research Classification > STUDIES IN HUMAN SOCIETY (160000) > POLICY AND ADMINISTRATION (160500) > Public Administration (160509)
Divisions: Past > QUT Faculties & Divisions > Faculty of Science and Technology
Copyright Owner: Copyright 2006 (please consult author)
Deposited On: 09 Oct 2006 00:00
Last Modified: 02 Feb 2012 09:34

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