"I use online so the counsellors can't hear me crying" : Creating design solutions for online counselling

Beattie, Debra, Cunningham, Stuart D., Jones, Richard G., & Zelenko, Oksana (2006) "I use online so the counsellors can't hear me crying" : Creating design solutions for online counselling. Media International Australia Incorporating Culture and Policy: quarterly journal of media research and resources, pp. 43-52.


This article reviews a project which has produced creative design solutions for the development of online counselling in collaboration with Australia's largest youth telephone counselling service, Kids Helpline (KHL). Our discussion focuses on the shape of interaction design research conducted against the dual background of young people's multiliteracies and professional counselling practice. Existing text-based communication tools already available for Kids Helpline's clients were integrated with graphical image-based tools, while engaging young people in problem solving and empowerment during online counselling sessions. The paper considers the fashioning of a conducive design and interactive communication environment for distressed young people and the independent evaluation of the new site design. Preliminary results are that young people report a greater sense of control and comfort in their net-based interaction with a counsellor.

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ID Code: 4678
Item Type: Journal Article
Refereed: Yes
Additional URLs:
Keywords: Youth counselling, online counselling, Kids Helpline, multimedia design, creative industries
ISSN: 1329-878X
Subjects: Australian and New Zealand Standard Research Classification > LANGUAGES COMMUNICATION AND CULTURE (200000) > COMMUNICATION AND MEDIA STUDIES (200100) > Communication and Media Studies not elsewhere classified (200199)
Australian and New Zealand Standard Research Classification > STUDIES IN CREATIVE ARTS AND WRITING (190000) > FILM TELEVISION AND DIGITAL MEDIA (190200) > Interactive Media (190205)
Australian and New Zealand Standard Research Classification > MEDICAL AND HEALTH SCIENCES (110000) > PUBLIC HEALTH AND HEALTH SERVICES (111700) > Health Counselling (111710)
Divisions: Current > QUT Faculties and Divisions > Creative Industries Faculty
Copyright Owner: Copyright 2006 School of EMSAH and the Centre for Critical and Cultural Studies, UQ
Copyright Statement: Reproduced in accordance with the copyright policy of the publisher.
Deposited On: 04 Oct 2007 00:00
Last Modified: 23 Jun 2017 14:38

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