Enterprise systems success : a measurement model

Gable, Guy G., Sedera, Darshana, & Chan, Taizan (2003) Enterprise systems success : a measurement model. In March, Salvatore T., Massey, Anne, & DeGross, Janice I. (Eds.) Twenty-Fourth International Conference on Information Systems, Dec. 14-17, Seattle, USA.


This paper presents a validated measurement model and instrument for assessing enterprise systems success from multiple perspectives. The final validated study model employs 27 measures of the four dimensions: information quality, system quality, individual impact, and organizational impact. The model is empirically tested with survey data gathered from 27 public sector organizations that implemented SAP R/3 in the late 1990s. The study consists of an exploratory inventory survey (model building) to identify the salient success dimensions and measures, followed by a confirmatory weights survey, for testing model validity (model testing). Test results demonstrate the discriminant validity of the four dimensions, as well as their convergence on a single higher-order phenomenon: enterprise systems success (ESS). Criterion validity testing further demonstrates the additivity of the four dimensions of success, and the completeness of the resultant overarching, second-order measure of ESS.

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ID Code: 4743
Item Type: Conference Paper
Refereed: Yes
Additional URLs:
ISBN: 9703107400
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Information Systems Management (080609)
Divisions: Past > QUT Faculties & Divisions > Faculty of Science and Technology
Copyright Owner: Copyright 2003 (The Authors)
Deposited On: 14 Sep 2006 00:00
Last Modified: 21 Jun 2017 14:39

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