Outsourcing assistance with computer system selection: a success factors model

Gable, Guy G. & Sharp, John A. (1992) Outsourcing assistance with computer system selection: a success factors model. In Twenty-Fifth Hawaii International Conference on Systems Science, 7-10 January, Hawaii.

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The oursourcing of IS expertise to supplement in-house resources is a widespread and growing practice. This paper describes the empirical investigation of characteristics of clients and external consultants, and of their interactions, which influence consultant engagement success when selecting a computer system. the study model is tested through (1) a pilot case study, (2) cross-case analysis of five firms, and (3) a survey of clients and consultants involved in 49 computerization projects. Path analysis suggests (1) Clients and consultants have similar influence on the level of client involvement, (2) The relationship bewteen the client and the consultant is key to success, and (3) While no direct effect of involvement through relations is large.

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ID Code: 4747
Item Type: Conference Paper
Refereed: Yes
DOI: 10.1109/HICSS.1992.183531
ISBN: 0818624205
Subjects: Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > COMMERCIAL SERVICES (150400) > Commercial Services not elsewhere classified (150499)
Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Information Systems Management (080609)
Divisions: Past > QUT Faculties & Divisions > Faculty of Science and Technology
Copyright Owner: Copyright 1992 IEEE
Copyright Statement: Personal use of this material is permitted. However, permission to reprint/republish this material for advertising or promotional purposes or for creating new collective works for resale or redistribution to servers or lists, or to reuse any copyrighted component of this work in other works must be obtained from the IEEE.
Deposited On: 01 Aug 2006 00:00
Last Modified: 09 Jun 2010 12:33

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