The IT Consulting Process Through a Knowledge Management Lens

Gable, Guy G., Davenport, Thomas, Broadbent, Marianne, & Timbrell, Gregory T. (2004) The IT Consulting Process Through a Knowledge Management Lens. In Eighth Pacific Asia Conference on Information Systems, July 8-11, Shanghai, China.


The IT consulting process can be usefully examined through a knowledge management lens from multiple perspectives and levels. Knowledge transfer is crucial for successful consultant engagement and depends upon the conditions of client understanding and client involvement which need to be considered by both provider and purchaser of the service. The example of Enterprise Systems services shows the need for consultants to leverage knowledge for comparative advantage based in knowledge management strategy. Clients require a lifecycle-wide knowledge sourcing strategy, which is often effectively mediated by consultants. The study aims to combine these multiple levels and perspectives through integrative theory.

Impact and interest:

Search Google Scholar™

Citation counts are sourced monthly from Scopus and Web of Science® citation databases.

These databases contain citations from different subsets of available publications and different time periods and thus the citation count from each is usually different. Some works are not in either database and no count is displayed. Scopus includes citations from articles published in 1996 onwards, and Web of Science® generally from 1980 onwards.

Citations counts from the Google Scholar™ indexing service can be viewed at the linked Google Scholar™ search.

Full-text downloads:

647 since deposited on 10 Aug 2006
14 in the past twelve months

Full-text downloads displays the total number of times this work’s files (e.g., a PDF) have been downloaded from QUT ePrints as well as the number of downloads in the previous 365 days. The count includes downloads for all files if a work has more than one.

ID Code: 4799
Item Type: Conference Paper
Refereed: Yes
Additional URLs:
Keywords: Consultant Engagement, Enterprise Systems, Knowledge Management
Subjects: Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > COMMERCIAL SERVICES (150400) > Commercial Services not elsewhere classified (150499)
Divisions: Past > QUT Faculties & Divisions > Faculty of Science and Technology
Copyright Owner: Copyright 2004 (please consult author)
Deposited On: 10 Aug 2006 00:00
Last Modified: 29 Feb 2012 13:07

Export: EndNote | Dublin Core | BibTeX

Repository Staff Only: item control page