Drivers and outcomes of the new public management in three public sector agencies

Parker, Rachel L., Ryan, Neal F., & Brown, Kerry A. (2000) Drivers and outcomes of the new public management in three public sector agencies. Journal of Contemporary Issues in Business and Government, 6(2), pp. 33-41.


This paper examines three public sector agencies in the Queensland Government which have undergone a series of changes in line with the prescriptions of the new public management. Interviews and public documentation from each of the agencies reveals that the major driver of change in all three organisations is the dominant ideological perspective, derived from public choice theory and aspects of the management literature, which favours the introduction of market principles and competition into public sector agencies. While the outcomes of change remain uncertain, early indications are that efficiency gains have only been achieved through the utilisation of new technologies or the shifting of responsibilities to the community sector, rather than as a direct consequence of new models of public management. Concerns also exist about the impact on quality of service delivery, especially when reforms are introduced in the context of inadequate funding of public services. The change process has also created human resource management problems associated with cultural and professional opposition to public management reform. So while public management reforms have placed pressure on organisations to make efficiency gains through innovations in service delivery and the utilisation of technology, they have also created some problems in terms of quality of service delivery and employee opposition to reform.

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ID Code: 4809
Item Type: Journal Article
Refereed: Yes
Additional URLs:
Keywords: public sector management, service delivery, reform
ISSN: 1323-6903
Subjects: Australian and New Zealand Standard Research Classification > STUDIES IN HUMAN SOCIETY (160000) > POLICY AND ADMINISTRATION (160500) > Public Administration (160509)
Divisions: Current > QUT Faculties and Divisions > QUT Business School
Copyright Owner: Copyright 2000 Curtin Business School, CUT
Copyright Statement: Reproduced in accordance with the copyright policy of the publisher.
Deposited On: 15 Aug 2006 00:00
Last Modified: 05 Jan 2011 13:27

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